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For Companies At a Glance
- Tasks: Manage key accounts, build relationships, and drive growth for high-value clients.
- Company: Join Novem, a leading Managed Service Provider focused on SMEs.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and health benefits.
- Other info: Hybrid work environment with opportunities for personal and professional growth.
- Why this job: Shape the future of IT services while making a real impact on client success.
- Qualifications: 5+ years in Account Management within IT MSP; strong stakeholder engagement skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Novem is a UK-based Managed Service Provider (MSP) dedicated to helping small and medium-sized enterprises maximise the value of their IT investments. We deliver a comprehensive portfolio of managed services, cyber security solutions, and Microsoft‑led technologies to enhance operational efficiency, strengthen security posture, and build long‑term strategic partnerships. Our approach is relationship‑led and outcome‑focused, supporting clients in transitioning from reactive IT support to proactive, value‑driven technology strategies.
Why Join Novem
- Opportunity to shape and develop a key account function within a growing organisation
- Work with high‑value, engaged clients
- Be part of a commercially focused leadership environment
- Emphasis on quality of relationships over volume of accounts
- Strong alignment with modern, strategic IT service delivery
Role Overview
This is a senior, commercially focused role responsible for the retention and growth of a defined portfolio of key strategic accounts. As a Key Account Manager, you will act as a trusted advisor to a select group of high‑value clients. You will develop deep relationships, gain a strong understanding of their business objectives, and align Novem’s services to deliver measurable commercial and operational outcomes. This role prioritises quality over volume, requiring a high level of engagement, ownership, and strategic impact across each account.
Our Vision
An ambition to be the go‑to partner for UK SMEs in managed IT, cyber resilience, and telecoms—by building a skilled, passionate team, implementing the best technology solutions, and staying committed to doing things right, efficiently, and with integrity.
Our Values
- Passion - A deep enthusiasm for technology and an unwavering drive for personal and business growth.
- Trust - Building reliable, transparent relationships with customers and team members.
- Collaboration - working effectively internally and with customers, as one unified team.
- Kaizen - embracing continuous improvements every day through learning, innovation and feedback.
Key Objectives
- Retain and expand strategic client relationships
- Drive Monthly Recurring Margin (MRM) and Non‑Recurring Margin (NRM) through structured account development
- Establish Novem as a trusted advisor at senior stakeholder level
- Deliver strategic account plans and Quarterly Business Reviews (QBRs) aligned to client outcomes
Key Responsibilities
- Manage a defined portfolio of strategic accounts, including co‑managed environments in collaboration with client‑side IT teams
- Develop and execute account plans aligned to client business goals
- Build and maintain multi‑level stakeholder relationships across IT, Finance, and executive leadership
Growth & Commercial Performance
- Identify and develop opportunities across:
- Managed Services expansion
- Cyber security enhancement
- Professional Services and project delivery
Client Engagement
- Lead Quarterly Business Reviews (QBRs) and strategic planning sessions
- Translate technical solutions into clear business value and outcomes
- Act as the primary commercial owner and escalation point for assigned accounts
Collaboration & Delivery Alignment
- Work closely with internal teams, including:
- Pre‑Sales and Technical specialists
- Service Delivery and Support
- Projects and Professional Services
Governance & Forecasting
- Maintain accurate CRM records, pipeline management, and forecasting
- Provide clear visibility of:
- Sales opportunities
- Account growth trajectory
Experience & Skills
- Minimum of 5 years’ experience in Account Management or Account Director roles within the IT MSP sector
- Experience within the automotive sector is advantageous, particularly:
- Truck and bus organisations
Technical Knowledge
- Strong understanding of:
- IT Managed Services
- Microsoft 365 ecosystem
- Cyber security principles
Personal Attributes
- Strategic thinker with strong commercial awareness
- High level of ownership and accountability
- Excellent communication and stakeholder management skills
- Structured, organised, and process‑driven
- Comfortable operating in a high‑autonomy, performance‑driven environment
Salary range ÂŁ40,000 - ÂŁ50,000 (dependent upon experience)
Uncapped commission aligned to MRM growth and retention
25 days holiday (plus bank holidays and Birthday)
Employee assistance program through Health Shield
Health Cash Plan
Paid Sick leave (limited to 5 days)
Give Back Day (1 day per year paid leave for charitable and social responsibility work)
Death in Service
Salary sacrifice car scheme (after 12 months’ service)
Salary sacrifice pension scheme
Job Type: Full‑time
Pay: £40,000.00‑£50,000.00 per year
Company events
Company pension
Free parking
Life insurance
On‑site parking
Private medical insurance
Referral programme
Work Location: Hybrid remote in Coventry CV3 4GA
Key Account Manager in Coventry employer: Novem
Contact Detail:
Novem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Coventry
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Research the company inside out. Understand their values, services, and recent news. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to account management. Think about how you can demonstrate your strategic thinking and relationship-building skills through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Key Account Manager in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in managing strategic accounts and how it aligns with Novem's focus on building strong client relationships.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive revenue growth and client retention. Use numbers and examples to make your case compelling!
Be Authentic: Let your personality shine through in your application. We value passion and trust, so don’t hesitate to express your enthusiasm for technology and your commitment to building reliable relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Novem!
How to prepare for a job interview at Novem
✨Know Your Client
Before the interview, research Novem and its key clients. Understand their business objectives and how Novem's services can align with those goals. This will help you demonstrate your ability to act as a trusted advisor during the interview.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong relationships in previous roles. Highlight your experience engaging with senior stakeholders and how you've successfully managed accounts, focusing on quality over quantity.
✨Be Ready for Strategic Discussions
Expect to discuss strategic account plans and how you would approach Quarterly Business Reviews (QBRs). Think about how you can translate technical solutions into clear business value and outcomes for clients.
✨Demonstrate Commercial Awareness
Brush up on your understanding of the IT Managed Services sector, especially regarding recurring revenue growth and client retention strategies. Be prepared to discuss how you can drive Monthly Recurring Margin (MRM) and Non-Recurring Margin (NRM) through structured account development.