At a Glance
- Tasks: Support customers with technical advice and maintain product certifications.
- Company: Join a dynamic team in Stoke on Trent focused on innovation.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced environment with chances to develop your skills.
- Why this job: Make a difference by helping customers and ensuring product quality.
- Qualifications: 5+ years in a technical role and science-based qualifications.
Technical Support needed for our Stoke on Trent based customer. As Technical Support you will be responsible for:
- Application for & maintenance of all product certifications such as WRAS, Watermark, NSF etc.
- Arrange and co-ordinate samples for external 3rd party testing & assist in keeping projects on track.
- Report results using standard technical procedures where necessary.
- Run the artwork change process.
- Support the Customer Service Team with Technical Advice and customer enquiries.
- Assist with routine & process/product development testing where necessary.
Experience we are looking for:
- Over 5 years experience in a technical role.
- Science based qualifications – preferably to HND or degree level.
- Excellent computer proficiency (MS Office – Word, Excel and Outlook).
- Ability to work under pressure and meet deadlines.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Technical Support employer: NOVELUS LTD
Join our dynamic team in Stoke on Trent, where we prioritise employee growth and development in a supportive work culture. As a Technical Support professional, you will benefit from comprehensive training opportunities, a collaborative environment, and the chance to make a meaningful impact on product quality and customer satisfaction. Our commitment to innovation and excellence ensures that you will thrive in your role while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on a Technical Support role that’s perfect for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in product certifications and technical advice. Make sure they know you’re the go-to person for keeping projects on track.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of standard technical procedures and be ready to discuss how you’ve handled pressure in past roles. Confidence is key, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that Technical Support position. Let’s get you started!
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in technical roles, especially those that align with the responsibilities listed in the job description. We want to see how your background fits with what we need!
Showcase Your Skills:Don’t forget to emphasise your computer proficiency and any science-based qualifications you have. We love seeing candidates who can demonstrate their technical skills clearly and confidently.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read through your experience and achievements quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at NOVELUS LTD
✨Know Your Certifications
Make sure you brush up on the various product certifications like WRAS, Watermark, and NSF. Being able to discuss these confidently will show that you understand the technical requirements of the role and can handle the responsibilities that come with it.
✨Demonstrate Your Technical Skills
Prepare to showcase your technical expertise, especially if you have over 5 years in a similar role. Bring examples of past projects where you coordinated testing or maintained certifications, as this will highlight your hands-on experience and problem-solving abilities.
✨Familiarise Yourself with MS Office
Since excellent computer proficiency is a must, make sure you're comfortable using MS Word, Excel, and Outlook. You might be asked to demonstrate how you would use these tools in your daily tasks, so practice creating reports or managing data in Excel beforehand.
✨Show Your Team Spirit
As you'll be supporting the Customer Service Team, be ready to discuss how you've collaborated with others in the past. Share specific examples of how you provided technical advice or resolved customer enquiries, as this will illustrate your ability to work well under pressure and meet deadlines.
