At a Glance
- Tasks: Provide top-notch customer service across digital platforms like Amazon and eBay.
- Company: Join a vibrant eCommerce team in Stoke on Trent.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be the voice of the brand and make customers smile every day.
- Qualifications: Friendly attitude and strong communication skills are a must.
The predicted salary is between 27900 - 34100 £ per year.
Customer Service Advisor e Commerce for our Stoke on Trent.
We are looking for a friendly, proactive and customer-focused Customer Service Advisor to join a busy and growing B2C e Commerce team.
This is a varied role where you ll be responsible for providing an excellent customer experience across a range of digital marketplaces, including the company website, Amazon and e Bay.
You ll support customers throughout their journey, resolving enquiries, managing orders and returns, and working closely with internal teams and external logistics partners.
The Role Your day-to-day responsibilities will include: * Responding to customer enquiries via telephone, email, webchat and online marketplaces * Providing excellent customer service across website, Amazon, e Bay and other digital channels * Managing customer accounts, including updating details and placing manual orders * Liaising with third-party logistics providers (3PL) to ensure orders are processed and dispatched within agreed timescales * Investigating and resolving lost, delayed or incorrect deliveries * Managing customer returns and working with Quality and Product teams to achieve positive outcomes * Building professional and positive relationships with customers * Identifying recurring customer issues and suggesting improvements to website content and product listings * Working closely with int...
Customer Service Ecommerce in Stoke-on-Trent employer: NOVELUS LTD
Join a dynamic manufacturing business in Middleport, Burslem, where quality is at the heart of our operations. We foster a collaborative work culture that encourages continuous improvement and offers ample opportunities for professional growth in quality inspection and engineering. With a commitment to employee development and a supportive team environment, this role provides a meaningful chance to make a significant impact on our production processes.
