At a Glance
- Tasks: Support our sales team by managing customer enquiries and preparing proposals.
- Company: Join a dynamic team in North Ferriby, East Yorkshire.
- Benefits: Gain valuable experience in a structured role with career growth potential.
- Other info: Perfect for detail-oriented individuals who thrive in a fast-paced environment.
- Why this job: Be the backbone of customer service and enhance the customer experience.
- Qualifications: 2+ years in admin or customer service, strong numerical skills required.
We are looking for a highly organised and proactive Customer Service Executive to support our UK sales team and ensure smooth day-to-day operations based in North Ferriby, East Yorkshire. This role plays a key part in managing customer enquiries, coordinating sales activity, preparing quotations and proposals, maintaining CRM data, and supporting internal reporting. The role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple streams of communication across customers, suppliers, and internal teams. This is a structured and admin-heavy role that supports both the customer experience and internal sales operations.
Key Responsibilities
- Prepare quotations using internal cost calculators in Excel
- Build professional proposals in Template PowerPoint / PDF format
- Create rough layout drawings using provided tools (training provided)
- Estimate installation costs using provided formulas
- Manage and cleanse CRM data
- Maintain accurate pipeline stages and notes
- Log calls, emails, and project updates
- Chase suppliers for pricing
- Organise project documentation
- Support regional sales managers with administrative tasks
- Answer inbound phone calls and route enquiries to the appropriate team member
- Support customers with basic information requests or direct them to the appropriate colleague
- Coordinate calendars for internal and customer meetings
Required Skills & Experience
- 2+ years in admin, customer service, or sales support
- Strong numerical skills
- High attention to detail
- Comfortable working with Excel, PPT & PDF
- Strong written and spoken English
- Experience using CRM systems
- Ability to follow structured processes
- Comfortable working with large numbers in cost calculations
Preferred (Nice to Have)
- Experience in construction, engineering, or technical quoting
- Experience preparing proposals
- Experience reading basic site drawings
- Proficient with Hubspot
Customer Service Executive in North Ferriby employer: NOVELUS LTD
Join our dynamic team in North Ferriby, East Yorkshire, where we prioritise a supportive work culture that fosters growth and development. As a Customer Service Executive, you will benefit from comprehensive training, opportunities for career advancement, and a collaborative environment that values your contributions to enhancing customer experiences. With a focus on employee well-being and a structured approach to operations, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in North Ferriby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NOVELUS LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NOVELUS LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in North Ferriby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NOVELUS LTD:Your cover letter is your chance to shine! Tell us why you want to work at NOVELUS LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NOVELUS LTD!
How to prepare for a job interview at NOVELUS LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
