At a Glance
- Tasks: Manage customer enquiries, prepare quotations, and maintain CRM data for the UK sales team.
- Company: Based in North Ferriby, East Yorkshire, this role supports a dynamic sales environment.
- Benefits: Enjoy structured training on tools and processes, enhancing your professional skills.
- Other info: Experience in construction or engineering is preferred but not mandatory.
- Why this job: Join a proactive team where your organisational skills will directly impact customer experience.
- Qualifications: Requires 2+ years in admin or customer service with strong numerical and Excel skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a highly organised and proactive Customer Service Executive to support our UK sales team and ensure smooth day-to-day operations based in North Ferriby, East Yorkshire. This role plays a key part in managing customer enquiries, coordinating sales activity, preparing quotations and proposals, maintaining CRM data, and supporting internal reporting.
The role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple streams of communication across customers, suppliers, and internal teams. This is a structured and admin-heavy role that supports both the customer experience and internal sales operations.
Key Responsibilities- Prepare quotations using internal cost calculators in Excel
- Build professional proposals in Template PowerPoint / PDF format
- Create rough layout drawings using provided tools (training provided)
- Estimate installation costs using provided formulas
- Manage and cleanse CRM data
- Maintain accurate pipeline stages and notes
- Log calls, emails, and project updates
- Chase suppliers for pricing
- Organise project documentation
- Support regional sales managers with administrative tasks
- Answer inbound phone calls and route enquiries to the appropriate team member
- Support customers with basic information requests or direct them to the appropriate colleague
- Coordinate calendars for internal and customer meetings
- 2+ years in admin, customer service, or sales support
- Strong numerical skills
- High attention to detail
- Comfortable working with Excel, PPT & PDF
- Strong written and spoken English
- Experience using CRM systems
- Ability to follow structured processes
- Comfortable working with large numbers in cost calculations
- Experience in construction, engineering, or technical quoting
- Experience preparing proposals
- Experience reading basic site drawings
- Proficient with Hubspot
Customer Service Executive in Humber employer: NOVELUS LTD
This company is located in North Ferriby, East Yorkshire, and focuses on delivering exceptional customer service. The team values attention to detail and offers structured training to support your growth in a fast-paced environment.
