At a Glance
- Tasks: Support sales teams and deliver outstanding customer experiences in a dynamic role.
- Company: Join a growing business in Hull with a supportive and collaborative culture.
- Benefits: Varied role, training on latest sales tools, and a rewarding work environment.
- Other info: Ideal for proactive individuals passionate about excellent customer service.
- Why this job: Be a key player in customer success and make a real impact on sales.
- Qualifications: 2 years in customer service/sales support, strong organisation, and communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Location: Hull
Full Time | Permanent
Are you an organised, customer-focused professional who enjoys supporting sales teams and delivering an outstanding customer experience? We're looking for a Customer Success & Sales Support Executive to join our growing team in Hull. This is a varied role where you'll become one of the first points of contact for our customers, supporting enquiries, preparing quotations, maintaining CRM data and helping projects move smoothly from enquiry through to quotation.
You'll work with innovative quoting tools that reduce administration, allowing you to focus on building customer relationships and providing exceptional service.
What you'll be doing:
- Preparing and checking customer quotations using powered quoting tools
- Supporting the sales team with CRM management, appointments and documentation
- Managing customer enquiries via phone and email
- Maintaining accurate CRM records and sales pipelines
- Chasing supplier pricing and coordinating project documentation
- Providing excellent customer service throughout the sales process
We're looking for someone with:
- At least 2 years' experience in customer service and/or sales support
- Excellent organisation and attention to detail
- Strong numerical and communication skills
- Experience using CRM systems (HubSpot desirable)
- Confidence using Microsoft Excel and other Office applications
- A positive attitude towards technology
- The ability to manage multiple priorities in a fast-paced environment
Desirable:
- Experience within construction, engineering or technical industries
- Proposal or quotation preparation experience
- Experience reading basic technical drawings
- Previous call centre or telephone customer service experience
What's on offer?
- A varied and rewarding role within a growing business
- Training on the latest sales tools
- A supportive and collaborative working environment
If you're proactive, organised and passionate about delivering excellent customer service while supporting a successful sales team, we'd love to hear from you. Apply today.
Customer Success & Sales Support Executive employer: NOVELUS LTD
Join a dynamic team in Stoke on Trent where your expertise as a Technical Compliance & Certification Coordinator will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that encourages professional growth, offering opportunities for continuous learning and development. With competitive benefits and a commitment to employee well-being, we provide a rewarding environment for those seeking meaningful contributions in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Sales Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NOVELUS LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NOVELUS LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Sales Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NOVELUS LTD:Your cover letter is your chance to shine! Tell us why you want to work at NOVELUS LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NOVELUS LTD!
How to prepare for a job interview at NOVELUS LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
