At a Glance
- Tasks: Support our sales team by managing customer enquiries and coordinating daily operations.
- Company: Join a dynamic team in North Ferriby, East Yorkshire.
- Benefits: Gain valuable experience in customer service and sales support.
- Other info: Perfect for those looking to kickstart their career in a structured environment.
- Why this job: Be the backbone of our sales team and enhance customer experiences.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a highly organised and proactive Customer Service Executive to support our UK sales team and ensure smooth day-to-day operations based in North Ferriby, East Yorkshire. This role plays a key part in managing customer enquiries, coordinating sales activity, preparing quotations and proposals, maintaining CRM data, and supporting internal reporting. The role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple streams of communication across customers, suppliers, and internal teams. This is a structured and admin-heavy role that supports both the customer experience and internal sales operations.
Key Responsibilities
- Prepare quotations using internal cost calculators in Excel
- Build professional proposals in Template PowerPoint / PDF format
- Create rough layout drawings using provided tools (training provided)
- Estimate installation costs using provided formulas
- Manage and cleanse CRM data
- Maintain accurate pipeline stages and notes
- Log calls, emails, and project updates
- Chase suppliers for pricing
- Organise project documentation
- Support regional sales managers with administrative tasks
- Answer inbound phone calls and route enquiries to the appropriate team member
- Support customers with basic information requests or direct them to the appropriate colleague
- Coordinate calendars for internal and customer meetings
Customer Service Executive employer: NOVELUS LTD
Join a dynamic team in Stoke on Trent where your expertise as a Technical Compliance & Certification Coordinator will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that encourages professional growth, offering opportunities for continuous learning and development. With competitive benefits and a commitment to employee well-being, we provide a rewarding environment for those seeking meaningful contributions in their careers.
