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- Tasks: Provide outstanding customer service across various digital marketplaces.
- Company: Join a dynamic eCommerce team in Newcastle-under-Lyme.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Customer Service Advisor needed for our Newcastle-under-Lyme based client. The Customer Service Advisor is a critical part of the B2C eCommerce Team, reporting into the eCommerce Manager, and providing an outstanding experience to our global customers, across our full range of digital marketplaces.
A day in this role would see you:
- Answering customer queries across all marketplaces (website, Amazon, eBay, etc.)
- Responding to customer enquiries from a range of media (telephone, webchat, email, etc.)
- Managing accounts for customers such as changing personal details, placing manual orders
- Liaising with our external 3PL to ensure all orders are processed within expected SLAs
- Managing customer returns and liaising with Quality & Product teams to ensure optimum outcomes
- Chasing lost or delayed order deliveries with our 3PL, as well as courier companies
- Always providing excellent customer service, while building and maintaining a professional relationship with customers
- Investigating recurring issues and providing suggestions to our website and product listings to reduce common issues
- Working with other internal teams to provide a streamlined experience for customers
- Communicating with the Marketing team to understand upcoming B2C campaigns and plan workload accordingly, as well as working within brand guidelines
The ideal candidate would have:
- Excellent Customer service experience
- Excellent communication and listening skills
- A confident telephone manner
- Very strong IT skills
- An ability to work as part of and alongside multiple teams
- The ability to work under pressure and manage multiple tasks and deadlines
- Customer focused and results-orientated
- The ability to make decisions on the correct process to ensure customer satisfaction, while considering the needs of the business
Customer Service Advisor employer: NOVELUS LTD
Contact Detail:
NOVELUS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers across various platforms, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to get comfortable with different types of enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description, like communication and IT skills.
Showcase Your Customer Focus: In your application, emphasise your commitment to providing excellent customer service. Share examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and skills quickly.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have a better chance of standing out to our hiring team!
How to prepare for a job interview at NOVELUS LTD
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially in the eCommerce space. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've provided excellent customer service. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to handle customer queries effectively, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Be Ready for Role-Playing Scenarios
Since this position involves dealing with customers directly, be prepared for potential role-playing scenarios during the interview. Practice handling common customer issues or queries, as this will showcase your problem-solving skills and your ability to think on your feet.