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For Companies At a Glance
- Tasks: Manage Council Tax administration, billing, and recovery while engaging with customers.
- Company: Join a dynamic local authority team in Southwark making a real impact.
- Benefits: Enjoy hybrid work flexibility and competitive pay at £27 per hour.
- Why this job: Make a difference by helping customers manage their payments and reducing arrears.
- Qualifications: Experience with NEC systems and strong communication skills are essential.
- Other info: Occasional home visits and court representation may be required.
We are currently seeking an experienced Revenues Officer to join a dynamic team within a local authority in Southwark. This is a hybrid role requiring attendance at the Southwark office or within the surrounding area at least two days per week. Occasional home visits may also be required.
Role Overview:
The successful candidate will be responsible for managing a personal caseload relating to the administration, billing, collection, and recovery of Council Tax. The primary objective is to reduce arrears and positively influence customer payment behaviour through proactive customer engagement, negotiation, and enforcement measures.
Key duties include:
- Engaging with customers to verify liabilities, discounts, and exemptions
- Negotiating affordable and sustainable payment arrangements
- Applying appropriate recovery actions in line with individual circumstances and legislative requirements
- Liaising with third parties, including tracing agents and enforcement agents, to facilitate debt recovery
- Conducting home visits where necessary
- Representing the authority at court and supporting legal processes
Essential Requirements:
- Extensive experience with NEC (Northgate Revenues) systems
- Thorough understanding of Council Tax legislation and recovery procedures
- Proven track record of handling complex caseloads in a local authority or similar setting
- Excellent communication, negotiation, and investigative skills
- Ability to interpret and apply legislation and policy effectively
- Strong IT skills and proficiency in using databases and Microsoft Office applications
Desirable:
- Previous experience using Civica Collect (Onestep)
Revenues Officer employer: Novax Recruitment
Contact Detail:
Novax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Familiarise yourself with the NEC (Northgate Revenues) systems, as this is a key requirement for the role. If you have access to any online tutorials or training resources, make sure to utilise them to boost your confidence and knowledge.
✨Tip Number 2
Brush up on your understanding of Council Tax legislation and recovery procedures. Being well-versed in these areas will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed complex caseloads. Highlighting your negotiation skills and ability to engage with customers will show that you're the right fit for the team.
✨Tip Number 4
If you have experience with Civica Collect (Onestep), be sure to mention it. Even if it's not essential, showcasing additional relevant skills can set you apart from other candidates.
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Revenues Officer position. Tailor your application to highlight your relevant experience in managing Council Tax and handling complex caseloads.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive experience with NEC systems and your understanding of Council Tax legislation. Provide specific examples of how you've successfully managed similar roles in the past.
Showcase Communication Skills: Since excellent communication and negotiation skills are essential for this role, include examples that demonstrate your ability to engage with customers effectively and negotiate payment arrangements.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Novax Recruitment
✨Know Your Legislation
Make sure you have a solid understanding of Council Tax legislation and recovery procedures. Brush up on key points that may come up during the interview, as demonstrating your knowledge will show that you're well-prepared and serious about the role.
✨Showcase Your Experience
Be ready to discuss your previous experience with NEC systems and handling complex caseloads. Prepare specific examples that highlight your skills in managing customer engagement and negotiating payment arrangements.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to role-play a negotiation scenario, so think about how you would approach engaging with customers effectively.
✨Prepare for Home Visits
Understand the importance of home visits in this role. Be prepared to discuss how you would handle sensitive situations and what strategies you would use to ensure a positive outcome during these visits.
