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- Tasks: Visit properties to arrange debt payments and provide customer service with empathy.
- Company: Join a leading UK Debt Recovery Enforcement Group with 40 years of growth.
- Benefits: Enjoy a competitive salary, company vehicle, 29 days holiday, and health support.
- Why this job: Make a real impact while developing skills in a supportive and dynamic environment.
- Qualifications: Must have a full UK driving license and ideally experience in enforcement or security roles.
- Other info: Full training provided to become a Certificated Enforcement Agent.
The predicted salary is between 24000 - 30000 £ per year.
Location: Dartford, Maidstone, Canterbury
Salary: £28,000 rising to £30,000 following passing probation (OTE £50,000 - £55,000)
The Role:
- Visiting debtor's properties to arrange payment of outstanding debts, setting up and agreeing repayment arrangements.
- Customer service and empathy is key to the success of this role.
- Where a solution cannot be found, you will be taking control/removing goods where necessary.
- Making enquiries with neighbours if debtors have moved or left a property.
The Company:
They are an industry leading UK Debt Recovery Enforcement Group who have been growing for 40 years.
The Salary and Benefits Package:
- £28,000 basic salary rising to £30,000 following completion of probation (OTE £50,000 - £55,000)
- 29 days holiday - including bank holidays, increasing with service and with the opportunity to top up with extra days via banked leave and other incentive schemes
- Company vehicle, fuel card and expenses
- Full training and qualifications to become a Certificated Enforcement Agent
- Company pension scheme
- Access to an Earnings on Demand Scheme
- Employee discount scheme
- Health and wellbeing support
Candidate Requirements:
- Full UK Driving License (held for at least 2 years)
- Able to drive both manual and automatic vehicles
- Able to provide a clean DBS and no CCJ/IVA
- Previous experience in an enforcement, debt recovery, security, police or armed forces role is desirable
The Application Process:
Please submit your CV as directed and shortlisted candidates will be contacted for an initial telephone interview with a Novax Consultant. Candidates that pass this interview will be presented to the Client in advance of a final interview.
Enforcement Agent employer: Novax Recruitment
Contact Detail:
Novax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Agent
✨Tip Number 1
Familiarise yourself with the laws and regulations surrounding debt recovery in the UK. Understanding the legal framework will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or roles that require empathy and negotiation skills. This is crucial for an Enforcement Agent, as you'll need to handle sensitive situations with care.
✨Tip Number 3
Prepare for the initial telephone interview by practising common interview questions related to enforcement and debt recovery. Be ready to discuss how you would approach difficult conversations with debtors.
✨Tip Number 4
Network with professionals in the debt recovery field. Engaging with others who have experience can provide valuable insights and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Enforcement Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in enforcement, debt recovery, or similar roles. Emphasise skills like customer service and empathy, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that explains why you are interested in the Enforcement Agent role. Mention your understanding of the responsibilities and how your background makes you a suitable candidate.
Highlight Relevant Qualifications: If you have any qualifications related to enforcement or debt recovery, be sure to include them. Mention your clean DBS record and driving licence status, as these are essential requirements.
Prepare for the Interview: Once shortlisted, prepare for the initial telephone interview by reviewing common interview questions related to enforcement roles. Be ready to discuss your previous experiences and how they relate to the job.
How to prepare for a job interview at Novax Recruitment
✨Show Empathy and Customer Service Skills
As an Enforcement Agent, your ability to connect with people is crucial. Be prepared to discuss how you've handled difficult situations in the past, demonstrating your empathy and customer service skills.
✨Know the Company Inside Out
Research the company thoroughly before your interview. Understand their values, mission, and the specifics of the debt recovery industry. This will show your genuine interest and help you answer questions more effectively.
✨Highlight Relevant Experience
If you have previous experience in enforcement, debt recovery, or related fields, make sure to highlight this during your interview. Share specific examples of your achievements and how they relate to the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various situations, such as dealing with uncooperative debtors or managing sensitive conversations.
