Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Administer and assess Housing Benefit and Council Tax for residents.
- Company: Join Newham's Resident Experience Directorate, dedicated to enhancing community support.
- Benefits: Competitive pay, opportunities for mentoring, and a chance to make a real impact.
- Why this job: Engage with the community, support vulnerable residents, and develop your skills in a dynamic environment.
- Qualifications: In-depth knowledge of relevant regulations and strong interpersonal skills required.
- Other info: Opportunity to represent the Council at events and contribute to team development.
The predicted salary is between 36000 - 60000 £ per year.
A customer-facing position responsible for the accurate administration and assessment of Housing Benefit, Council Tax Reduction, and Council Tax liability for residents. Duties encompass determining entitlements, processing claims, collecting revenue, and ensuring compliance with complex legislative frameworks including Housing Benefit Regulations, Council Tax law, and related welfare policy.
Key responsibilities include:
- Accurate calculation and timely processing of claims, reductions, and liabilities.
- Handling of enquiries, revisions, and reconsiderations in line with legislative requirements.
- Ensuring high levels of customer service by offering tailored support to vulnerable residents and identifying potential cases of fraud.
- Using digital systems efficiently to update, retrieve, and maintain accurate records.
- Supporting performance and quality monitoring; mentoring junior staff and contributing to team development (SO2 grade).
- Representing the Council professionally during home visits, outreach events, and stakeholder meetings.
- Adherence to data protection, health & safety, and equality and diversity policies in all duties.
Possesses in-depth knowledge of Housing Benefit, Council Tax Reduction, and associated regulations, with the ability to interpret and apply legislation precisely. Strong interpersonal, problem-solving, and time-management skills underpin successful service delivery.
Council Tax and Benefits Officer employer: Novax Recruitment
Contact Detail:
Novax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax and Benefits Officer
✨Tip Number 1
Familiarise yourself with the latest Housing Benefit and Council Tax regulations. Understanding the nuances of these laws will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This is crucial for a role that involves supporting vulnerable residents.
✨Tip Number 3
Practice your problem-solving skills by working through hypothetical scenarios related to council tax and benefits. Being able to think on your feet will impress during any discussions or assessments.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable during your application process.
We think you need these skills to ace Council Tax and Benefits Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Council Tax and Benefits Officer. Highlight key skills such as knowledge of Housing Benefit and Council Tax regulations, as well as customer service experience.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise your understanding of legislative frameworks and any previous roles that involved customer-facing duties or financial assessments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and how your background makes you a suitable candidate. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Novax Recruitment
✨Know Your Legislation
Familiarise yourself with the Housing Benefit Regulations and Council Tax law. Be prepared to discuss how you would apply these regulations in real-life scenarios, as this will demonstrate your understanding of the role's requirements.
✨Showcase Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service, especially to vulnerable individuals. Highlight your ability to handle enquiries and resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. This will showcase your critical thinking and problem-solving skills, which are essential for this position.
✨Be Ready for Practical Scenarios
Expect to be presented with hypothetical situations related to claims processing or customer interactions. Practising how you would approach these scenarios can help you articulate your thought process clearly during the interview.