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- Tasks: Visit clients to gather data and negotiate payment arrangements for utilities.
- Company: Join the UK's top debt recovery agency with a reputation for excellence.
- Benefits: Enjoy a competitive salary, company car, bonuses, and 28 days holiday.
- Why this job: Gain valuable experience in customer service and conflict resolution while securing your future.
- Qualifications: A full clean UK driving license is required; experience in negotiation is a plus.
- Other info: Work hours are Monday to Thursday 8-5:30pm and Friday 8-5:00pm.
The predicted salary is between 24000 - 28000 £ per year.
Job Title: Field Representative Location: Edinburgh Salary: £26,500 + Bonuses + Company Car The Role Act as a representative of the Client to deliver a range of services that are required by various utility companies. The core activity focuses on visiting the premises of the client’s customers and performing the following functions relating to their gas and electricity supply. Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc. Conduct PDV visits in line with specific client requirements Negotiate payment arrangements Execution of documentation to secure payment to the client. Execution of Warrants to secure payment / access to deliver resolution. The Company They are the best performing debt recovery agency in the UK, so you will be joining an Industry leader, who can offer long term job security, an excellent pay and benefits package and future career development opportunities too. The Salary and Benefits Package £26,500 basic salary Company car available for personal use Monthly incentive payment scheme 28 days holiday (including b/h rising 1 day each year) Employee Assistance Scheme Annual Salary Reviews Vouchers on your birthday each year Candidate Requirements Full clean UK Driving License Working hours 8 – 5:30pm Monday to Thursday. Friday 8 – 5:00pm. Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential. Be prepared to work alone or as a team, indoors and outdoors Excellent standard of spoken English Ability to make quick decisions/judgements
Field Representative employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Representative
✨Tip Number 1
Familiarize yourself with the utility industry, especially regarding gas and electricity supply. Understanding the common challenges customers face can help you engage more effectively during your visits.
✨Tip Number 2
Practice your negotiation skills! Since the role involves negotiating payment arrangements, being confident and persuasive will be key to your success.
✨Tip Number 3
Brush up on your conflict resolution techniques. Being able to handle difficult situations calmly and effectively will set you apart from other candidates.
✨Tip Number 4
Show your willingness to work both independently and as part of a team. Highlight any past experiences where you've successfully balanced these dynamics in your previous roles.
We think you need these skills to ace Field Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Representative position. Understand the key responsibilities and requirements, such as customer data collection and negotiation skills.
Tailor Your CV: Customize your CV to highlight relevant experience in debt negotiation, customer service, or conflict resolution. Use specific examples that demonstrate your ability to perform the core activities of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are a good fit for the role and how your skills align with the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Novax Recruitment Ltd
✨Show Your Customer Service Skills
Since the role involves interacting with customers, be ready to share examples of your previous customer service experiences. Highlight how you handled difficult situations and resolved conflicts effectively.
✨Demonstrate Negotiation Abilities
Prepare to discuss any past experiences where you successfully negotiated terms or agreements. This could include payment arrangements or resolving disputes, showcasing your ability to find win-win solutions.
✨Understand the Company and Industry
Research the company and its position in the debt recovery industry. Being knowledgeable about their services and values will show your genuine interest and help you align your answers with their expectations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making skills. Practice responding to hypothetical situations related to customer interactions, payment negotiations, or conflict resolution to demonstrate your quick thinking.
