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For Companies At a Glance
- Tasks: Visit clients' premises to negotiate payment arrangements and secure payments for utilities.
- Company: Join the UK's top debt recovery agency, known for its excellence and industry leadership.
- Benefits: Enjoy a company car, monthly incentives, 28 days holiday, and annual salary reviews.
- Why this job: Gain valuable experience in negotiation and conflict resolution while working in a supportive environment.
- Qualifications: A full clean UK driving licence is required; experience in customer service is a plus.
- Other info: Flexible working hours with opportunities for career development and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
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Act as a representative of the Client to deliver a range of services that are required by various utility companies. The core activity focuses on visiting the premises of the client\’s customers and performing the following functions relating to their gas and electricity supply.
- Conduct PDV visits in line with specific client requirements
- Negotiate payment arrangements
- Execution of documentation to secure payment to the client.
- Execution of Warrants to secure payment / access to deliver resolution.
The Company
They are the best performing debt recovery agency in the UK, so you will be joining an Industry leader, who can offer long term job security, an excellent pay and benefits package and future career development opportunities too.
The Salary and Benefits Package
- Company car available for personal use
- Monthly incentive payment scheme
- 28 days holiday (including b/h rising 1 day each year)
- Employee Assistance Scheme
- Annual Salary Reviews
- Vouchers on your birthday each year
Candidate Requirements
- Full clean UK Driving License
- Working hours 8am – 5:30pm Monday to Thursday, Friday 8am – 5:00pm.
- Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential.
- Be prepared to work alone or as a team, indoors and outdoors
- Excellent standard of spoken English
- Ability to make quick decisions/judgements
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Created on 27/06/2025 by TN United Kingdom
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Field Agent - Debt Recovery employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Agent - Debt Recovery
✨Tip Number 1
Familiarise yourself with the debt recovery process and the specific requirements of utility companies. Understanding the nuances of gas and electricity supply will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your negotiation skills, as this role heavily relies on your ability to reach payment arrangements. Role-playing scenarios with friends or family can help you build confidence in handling difficult conversations.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved conflicts in previous roles. This will highlight your capability to make quick decisions, which is crucial for a Field Agent.
✨Tip Number 4
Network with professionals in the debt recovery industry through social media platforms like LinkedIn. Engaging with industry leaders can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Field Agent - Debt Recovery
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Agent in Debt Recovery. Familiarise yourself with the specific tasks mentioned in the job description, such as conducting PDV visits and negotiating payment arrangements.
Tailor Your CV: Highlight any relevant experience you have in debt negotiation, customer service, or conflict resolution. Make sure to emphasise your ability to work independently and your excellent communication skills, as these are crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your skills align with the company's needs. Mention your understanding of the industry and your commitment to delivering excellent service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a role that involves client interaction.
How to prepare for a job interview at Novax Recruitment Ltd
✨Know the Company Inside Out
Before your interview, make sure to research the debt recovery agency thoroughly. Understand their values, mission, and what sets them apart as the best in the UK. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their goals.
✨Showcase Your Communication Skills
As a Field Agent, you'll need excellent spoken English and the ability to negotiate effectively. Prepare examples from your past experiences where you've successfully communicated or resolved conflicts. This will highlight your suitability for the role.
✨Demonstrate Decision-Making Abilities
The job requires quick decision-making skills. Be ready to discuss situations where you've had to make swift judgments, especially under pressure. This will show that you can handle the demands of the role confidently.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific scenarios related to debt recovery and customer interactions. Practise your responses to common situations, such as negotiating payment arrangements or dealing with difficult customers, to showcase your problem-solving skills.
