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For Companies At a Glance
- Tasks: Visit clients' premises to gather data and negotiate payment arrangements.
- Company: Join the UK's top debt recovery agency for job security and growth.
- Benefits: Enjoy a competitive salary, company car, and 28 days holiday plus bonuses.
- Why this job: Perfect for those seeking work-life balance and a chance to make an impact.
- Qualifications: Full UK driving license; experience in customer service is a plus but not required.
- Other info: Work independently or in teams, with opportunities for career development.
The predicted salary is between 21000 - 30000 £ per year.
Job Title: Field Agent – Debt Recovery
Location: Derby/Nottingham
Salary: £26,500 + Bonuses + Company Car
A job with the perfect work-life / home-life balance!
The Role
Act as a representative of the Client to deliver a range of services that are required by various utility companies. The core activity focuses on visiting the premises of the client\’s customers and performing the following functions relating to their gas and electricity supply.
- Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
- Conduct PDV visits in line with specific client requirements
- Negotiate payment arrangements
- Execution of documentation to secure payment to the client.
- Execution of Warrants to secure payment / access to deliver resolution.
The Company
They are the best performing debt recovery agency in the UK, so you will be joining an Industry leader, who can offer long term job security, an excellent pay and benefits package and future career development opportunities too.
The Salary and Benefits Package
- £26,500 basic salary
- Company car available for personal use
- Monthly incentive payment scheme
- 28 days holiday (including b/h rising 1 day each year)
- Employee Assistance Scheme
- Annual Salary Reviews
- Vouchers on your birthday each year
Candidate Requirements
- Full clean UK Driving License
- Working hours 8am – 5:30pm Monday to Thursday, Friday 8am – 5:00pm.
- Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential.
- Be prepared to work alone or as a team, indoors and outdoors
- Excellent standard of spoken English
- Ability to make quick decisions/judgements
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Field Agent - Debt Recovery employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Agent - Debt Recovery
✨Tip Number 1
Familiarise yourself with the debt recovery process and the specific requirements of utility companies. Understanding the nuances of gas and electricity supply will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or conflict resolution during your conversations. Even if it's not directly related to debt recovery, showcasing your ability to handle difficult situations can set you apart.
✨Tip Number 3
Demonstrate your negotiation skills by preparing examples of past experiences where you've successfully resolved conflicts or reached agreements. This will show your potential employer that you have the right mindset for the role.
✨Tip Number 4
Be ready to discuss your ability to work independently as well as part of a team. The role requires flexibility, so sharing instances where you've thrived in both settings will be beneficial.
We think you need these skills to ace Field Agent - Debt Recovery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt negotiation, customer service, and conflict resolution. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Field Agent position. Mention your understanding of the role's responsibilities and how your background makes you a suitable candidate.
Highlight Your Driving Experience: Since a full clean UK driving license is required, emphasise your driving experience in your application. If you have experience working independently or managing your time effectively, be sure to include that as well.
Showcase Communication Skills: Given the importance of spoken English in this role, provide examples of situations where you successfully communicated with customers or resolved conflicts. This will demonstrate your ability to handle the responsibilities of the job.
How to prepare for a job interview at Novax Recruitment Ltd
✨Research the Company
Before your interview, take some time to learn about the debt recovery agency. Understand their values, mission, and what makes them the best in the industry. This knowledge will help you tailor your answers and show genuine interest.
✨Prepare for Role-Specific Questions
Expect questions related to debt negotiation, customer service, and conflict resolution. Think of examples from your past experiences that demonstrate your skills in these areas. Be ready to discuss how you would handle specific scenarios.
✨Showcase Your Communication Skills
As a Field Agent, you'll need excellent spoken English and the ability to negotiate effectively. During the interview, focus on articulating your thoughts clearly and confidently. Practice active listening to ensure you understand the interviewer's questions.
✨Demonstrate Decision-Making Abilities
The role requires quick decision-making and judgement. Be prepared to discuss situations where you've had to make important decisions under pressure. Highlight your thought process and the outcomes of those decisions to showcase your capability.
