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For Companies At a Glance
- Tasks: Visit clients' premises to gather data and negotiate payment arrangements.
- Company: Join a top-performing debt recovery agency in the UK with great job security.
- Benefits: Enjoy a competitive salary, company car, bonuses, and 28 days holiday.
- Why this job: Be part of an industry leader with opportunities for career growth and personal development.
- Qualifications: A full clean UK driving license is required; experience in customer service is a plus.
- Other info: Work hours are Monday to Thursday 8-5:30pm and Friday 8-5:00pm.
The predicted salary is between 22000 - 31000 £ per year.
Job Title: Field Representative
Location: Glasgow
Salary: £27,550 + Bonuses + Company Car
The Role
Act as a representative of the Client to deliver a range of services that are required by various utility companies. The core activity focuses on visiting the premises of the client\’s customers and performing the following functions relating to their gas and electricity supply.
- Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
- Conduct PDV visits in line with specific client requirements
- Negotiate payment arrangements
- Execution of documentation to secure payment to the client.
- Execution of Warrants to secure payment / access to deliver resolution.
The Company
They are one of the top performing debt recovery agency in the UK, so you will be joining an Industry leader, who can offer long term job security, an excellent pay and benefits package and future career development opportunities too.
The Salary and Benefits Package
- £27,550 basic salary
- Company car available for personal use
- Monthly incentive payment scheme
- 28 days holiday (including b/h rising 1 day each year)
- Employee Assistance Scheme
- Annual Salary Reviews
- Vouchers on your birthday each year
Candidate Requirements
- Full clean UK Driving License
- Working hours 8 – 5:30pm Monday to Thursday. Friday 8 – 5:00pm.
- Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential.
- Be prepared to work alone or as a team, indoors and outdoors
- Excellent standard of spoken English
- Ability to make quick decisions/judgements
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Field Agent - Debt Recovery employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Agent - Debt Recovery
✨Tip Number 1
Familiarise yourself with the debt recovery process and the specific requirements of utility companies. Understanding the nuances of gas and electricity supply will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or conflict resolution during your conversations. Even if you haven't worked directly in debt recovery, showcasing your ability to handle difficult situations can set you apart.
✨Tip Number 3
Prepare for role-play scenarios that may come up in interviews. Practising how you would negotiate payment arrangements or handle a challenging customer can demonstrate your readiness for the role.
✨Tip Number 4
Make sure to convey your willingness to work both independently and as part of a team. This flexibility is crucial for a Field Agent, so be ready to share examples of how you've successfully navigated both environments.
We think you need these skills to ace Field Agent - Debt Recovery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt negotiation, customer service, and conflict resolution. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Field Agent position. Mention your understanding of the role's responsibilities and how your background makes you a suitable candidate.
Highlight Your Driving Experience: Since a full clean UK driving license is required, emphasise your driving experience in your application. If you have experience working in similar roles that required travel, be sure to mention it.
Showcase Decision-Making Skills: In your application, provide examples of situations where you had to make quick decisions or judgements. This will demonstrate your ability to handle the responsibilities of the role effectively.
How to prepare for a job interview at Novax Recruitment Ltd
✨Research the Company
Before your interview, take some time to learn about the debt recovery agency and its position in the industry. Understanding their values, mission, and recent achievements will help you tailor your responses and show genuine interest.
✨Prepare for Role-Specific Questions
Expect questions related to debt negotiation, customer service, and conflict resolution. Think of examples from your past experiences that demonstrate your skills in these areas, as they are crucial for the Field Agent role.
✨Demonstrate Communication Skills
Since the role involves interacting with customers, showcase your excellent spoken English and ability to communicate effectively. Practice articulating your thoughts clearly and confidently during the interview.
✨Show Your Decision-Making Ability
The job requires quick decision-making and judgement. Be prepared to discuss scenarios where you had to make swift decisions, highlighting your thought process and the outcomes of those decisions.
