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- Tasks: Be the first point of contact for customers, providing advice and support.
- Company: Join a council team dedicated to excellent customer service.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work across various sites with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Title: Customer Hub Officer
Reports to: Customer Hub Lead
Location: Various council sites (mainly Castle House)
Hours: 8:30am – 6:00pm
Role Purpose
To be the first point of contact for customers of the council, providing clear advice, support and excellent service. You will handle a wide range of enquiries, solve problems where possible, and make sure customers are directed to the right team when needed. You will also encourage and support customers to use digital and self-service options.
Responsibilities
- Answer and resolve customer enquiries across a range of council services, including council tax, benefits, housing, waste, and business rates.
- Manage straightforward cases directly, and pass more complex issues to specialist teams with all the correct information.
- Keep accurate and up-to-date records in the council\\\’s systems.
- Provide clear, helpful advice and guidance to ensure customers get the right support.
- Help customers build confidence in using online services through assisted self-service.
- Work flexibly across different council sites, including reception and call handling duties when required.
- Support colleagues in delivering a consistent, high-quality service.
General Duties
- Follow council policies, including health & safety, equal opportunities, and data protection.
- Keep your skills and knowledge up to date through training.
- Report risks or concerns to your manager.
- Undertake any other reasonable duties as required.
Person Requirements
- Strong communication and customer service skills.
- Ability to deal with a wide range of enquiries in a clear and professional manner.
- Good IT skills and accuracy when updating records.
- Flexible and adaptable to work across different sites and service areas.
- Commitment to fairness, equality, and putting customers first.
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Customer Hub Advisor employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hub Advisor
✨Tip Number 1
Get to know the council services inside out! Familiarise yourself with everything from council tax to waste management. This way, when you’re chatting with customers, you’ll sound like a pro and be able to help them straight away.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to handle different customer scenarios. The more comfortable you are, the better you’ll be at resolving enquiries and providing that top-notch service we all strive for.
✨Tip Number 3
Show off your tech skills! Brush up on using digital tools and self-service options. Being able to guide customers through online services will not only boost their confidence but also make you stand out as a Customer Hub Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Customer Hub Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Hub Advisor. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about clear advice and support, don’t shy away from showcasing your strong communication skills in your written application. Use examples that demonstrate how you've effectively handled customer enquiries in the past.
Be Professional Yet Approachable: Strike a balance between professionalism and approachability in your writing. We’re looking for someone who can connect with customers while maintaining a high standard of service, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Novax Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Hub Advisor. Familiarise yourself with the types of enquiries you’ll be handling, such as council tax and benefits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Hub Advisor, strong communication is key. Prepare examples from your past experiences where you’ve successfully resolved customer issues or provided excellent service. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled complex problems or helped customers navigate difficult situations. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your ability to manage straightforward cases and escalate when necessary.
✨Emphasise Your Flexibility
The role requires working across different sites and adapting to various service areas. Be prepared to discuss your previous experiences in flexible roles and how you’ve managed to maintain high-quality service in changing environments. This will show that you’re adaptable and ready for the demands of the job.
