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For Companies At a Glance
- Tasks: Manage Council Tax queries and maintain accurate records while providing excellent service.
- Company: Join a busy, customer-focused Revenues team with a hybrid working model.
- Benefits: Flexible working arrangements, IT equipment provided, and potential for contract extension.
- Why this job: Make a difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience as a Council Tax Officer and strong communication skills required.
- Other info: Immediate start available for the right candidate.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Council Tax Officer – 3-Month Contract (with potential extension)
Location: Hybrid (office/homeworking)
Equipment: IT equipment provided, or use your own
We are seeking an experienced Council Tax Officer to join a busy and customer-focused Revenues team on an initial three-month contract, with the possibility of extension. This role is ideally suited to an individual with strong telephone and system-based experience who can deliver excellent service to residents whilst ensuring accuracy and compliance in all areas of Council Tax administration.
Responsibilities
- Handle a high volume of inbound calls relating to Council Tax queries and accounts
- Accurately register new properties and maintain Council Tax records
- Apply discounts, exemptions, and reliefs in line with current legislation
- Process billing adjustments and account amendments efficiently
- Ensure compliance with all relevant Council Tax regulations and internal procedures
- Update and maintain records accurately on the Academy/MRI system
Qualifications
- Demonstrable experience working as a Council Tax Officer within a local authority setting
- Strong understanding of Council Tax legislation and administrative processes
- Confident telephone manner and excellent interpersonal communication skills
- Proficiency in using the Academy system (essential)
- Strong attention to detail and ability to manage workload in a fast-paced environment
Additional Information
- Hybrid working arrangement – a combination of office and home-based work
- IT equipment can be provided, or you may use your own
- Immediate start available for the right candidate
If you are an experienced Council Tax Officer seeking your next interim opportunity and enjoy providing clear, professional advice to residents, we would be delighted to hear from you.
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Council Tax Officer employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in local authorities or related fields. A quick chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those phone interviews! Since the role involves handling calls, practice your telephone manner. Role-play with a friend to nail down your responses and sound confident.
✨Tip Number 3
Show off your skills! If you’ve got experience with the Academy system, make sure to highlight that in conversations. It’s a big plus that can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our platform. It shows you're keen and makes it easier for us to connect with you quickly.
We think you need these skills to ace Council Tax Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Council Tax Officer. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Revenues team. Share specific examples of your experience with Council Tax legislation and customer service.
Show Off Your Communication Skills: Since this role involves handling a lot of calls, make sure to emphasise your confident telephone manner in your application. We love candidates who can communicate clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Novax Recruitment Ltd
✨Know Your Council Tax Legislation
Brush up on the latest Council Tax legislation and administrative processes. Being able to discuss specific laws or recent changes will show your expertise and commitment to the role.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've handled challenging customer queries in the past. Highlight your ability to remain calm and professional, especially when dealing with high volumes of calls.
✨Familiarise Yourself with the Academy System
Since proficiency in the Academy system is essential, make sure you can talk about your experience with it. If possible, practice navigating similar systems to boost your confidence.
✨Showcase Your Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference in your previous roles.
