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- Tasks: Manage complaints and feedback to enhance resident experience and service delivery.
- Company: Join a professional team dedicated to improving community services.
- Benefits: Competitive pay and the chance to make a real difference.
- Why this job: Be the voice for residents and help shape better services.
- Qualifications: Strong communication skills and knowledge of feedback processes required.
- Other info: Opportunity to work independently and develop your career.
The predicted salary is between 28800 - 43200 £ per year.
A fine opportunity has arisen for a diligent Feedback and Resolutions Officer to join a professional team dedicated to improving service delivery and strengthening the resident experience. You shall manage complaints, compliments, suggestions, members' enquiries, and FOI/EIR requests, ensuring all matters are logged, allocated, tracked, and resolved with accuracy and care. The role requires producing high-quality written responses, advising colleagues on best practice, and providing performance data to support continuous improvement.
Requirements
- Strong written and verbal communication
- Knowledge of complaints handling, FOI/EIR, and feedback processes
- Ability to work independently and manage your own workload
- Confident use of IT systems
- Commitment to excellent customer care
Complaints And Feedback Officer employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints And Feedback Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and customer care. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with feedback processes and resolutions. This can be a great conversation starter during interviews and sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints And Feedback Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with complaints handling and feedback processes. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Writing Skills: Since this role involves producing high-quality written responses, we recommend including a writing sample or ensuring your application is clear and well-structured. This is your chance to demonstrate your strong written communication skills!
Highlight Your IT Proficiency: We’re looking for someone who can confidently use IT systems, so be sure to mention any relevant software or tools you’ve used in previous roles. This will show us that you can hit the ground running!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Novax Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on complaints handling and feedback processes. Familiarise yourself with FOI/EIR requests and be ready to discuss how you've managed similar situations in the past. This shows you're not just a good fit for the role, but that you genuinely understand the challenges involved.
✨Showcase Your Communication Skills
Since strong written and verbal communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when your communication led to positive outcomes, whether it was resolving a complaint or providing feedback.
✨Demonstrate Independence
This role requires someone who can manage their own workload. Be prepared to talk about how you prioritise tasks and handle multiple responsibilities. Share specific examples where you successfully worked independently to achieve results.
✨Emphasise Customer Care
Excellent customer care is crucial, so think about how you can demonstrate your commitment to this. Prepare to discuss instances where you went above and beyond to ensure a positive experience for customers or residents, highlighting your dedication to service delivery.
