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For Companies At a Glance
- Tasks: Travel locally to execute Court orders and assist debtors with payment arrangements.
- Company: Join a family-run business that values inclusion and ethical practices.
- Benefits: Enjoy a competitive salary, 33 days leave, and health support from day one.
- Why this job: Make a real impact while working in a supportive and fun environment.
- Qualifications: Must have a clean UK driving license and relevant qualifications.
- Other info: Full training provided to become a Certificated Enforcement Agent.
Job Title: Enforcement Agent
Location: London
Salary: 30,500 basic salary with OTE 100,000+ per annum
The Role
- Travel to various addresses within your local area to execute Court orders to obtain payments on behalf of our local authority Clients.
- Identify the financial circumstances of a debtor by capturing key income details. This may require assisting debtors to complete questionnaires.
- Request payment in full (PIF) to clear the unpaid debts. If you are unable to get PIF, you will be required to set up and agree an affordable repayment arrangement.
- Confidentially and tactfully make enquiries with neighbours if debtors have moved or left a property
- Identify and assess vulnerability and signpost the debtor to support services – if required. Where identified, you will be required to notify the creditor.
- Liaise with office-based colleagues regarding active cases
- Oversee payments received for cases allocated to you; handle cash payments, manage receipts and other required documentation
- Compile short reports about your visit, along with completing any necessary paperwork
- Take control of goods – where required
- Remove goods – where necessary
The Company
They are a privately owned family-run business who have built up a unique culture that thrives on inclusion and openness. At the core of everything are their values and they pride themselves on their good collection rates whilst maintain an ethical approach and providing a quality service.
The Salary and Benefits Package
- 30,500 basic salary with OTE 100,000+
- 33 days annual leave including bank holidays.
- Company vehicle, fuel card and expenses
- Full training and qualifications to become a Certificated Enforcement Agent may be considered if they have the relevant experience.
- Full company shutdown between Christmas and New Year
- Health and wellbeing support with eye care vouchers, seasonal Flu jab vouchers, a Company Sick Pay scheme as well as a workplace mental health initiative offering support from day one.
- Equipment supplied as required, including iPad, body worn safety vest and Halo Body Worn Video Camera Company vehicle with a fuel card and expenses
- Fun-filled work social activities
- Friendly working environment in a family run business
- Flexibility to manage your working day
- Regular training on company procedures and new legislation
- Company pension scheme
Candidate Requirements
- Full Clean UK Driving License (held for at least 2 years)
- Level 2 Taking Control of Goods Qualification
- Able to drive both manual and automatic vehicles
- Able to provide a clean DBS and no CCJ/IVA
The Application Process
Please submit your CV as directed and shortlisted candidates will be contacted for an initial telephone interview with a Novax Consultant. Candidates that pass this interview, will be presented to the Client in advance of a final interview.
The successful applicant will be required to undertake a DBS and CCJ/VA check as well as provide evidence of their last three months commission before an offer of employment is made.
Certificated Enforcement Agent employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Certificated Enforcement Agent
✨Tip Number 1
Familiarize yourself with the legal aspects of enforcement and debt collection. Understanding the laws and regulations that govern this field will not only help you in your role but also impress during interviews.
✨Tip Number 2
Network with professionals in the enforcement industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to job openings.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle various scenarios, such as dealing with vulnerable debtors or negotiating payment plans.
✨Tip Number 4
Showcase your communication skills. As an Enforcement Agent, you'll need to interact with a variety of people. Highlight any previous experience where you've successfully navigated difficult conversations.
We think you need these skills to ace Certificated Enforcement Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Certificated Enforcement Agent. Emphasize any previous roles involving debt collection, customer service, or financial assessments.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the company's values and culture. Mention your commitment to ethical practices in debt collection and how you can contribute to their good collection rates.
Highlight Relevant Qualifications: Clearly state your Level 2 Taking Control of Goods Qualification and any other relevant certifications. If you have experience driving both manual and automatic vehicles, make sure to include that as well.
Prepare for the Interview: Research common interview questions for enforcement agents and prepare your answers. Be ready to discuss how you would handle sensitive situations with debtors and demonstrate your problem-solving skills.
How to prepare for a job interview at Novax Recruitment Ltd
✨Understand the Role
Make sure you have a clear understanding of what an Enforcement Agent does. Familiarize yourself with the responsibilities, such as executing Court orders and assessing debtors' financial situations. This will help you answer questions confidently.
✨Show Empathy and Tact
Since the role involves dealing with vulnerable individuals, it's crucial to demonstrate your ability to handle sensitive situations with care. Prepare examples from your past experiences where you've shown empathy and tact in challenging circumstances.
✨Highlight Relevant Experience
If you have experience in debt collection or similar roles, be ready to discuss it. Highlight any qualifications, like the Level 2 Taking Control of Goods Qualification, and how they relate to the job you're applying for.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, and how they support their employees. This shows your genuine interest in the position.
