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- Tasks: Manage rental income, support tenants, and prevent arrears in a hybrid working environment.
- Company: Join a dynamic housing organisation focused on community support and tenant welfare.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: 2+ years in rent recovery or housing management with strong communication skills.
- Other info: Engage in continuous improvement initiatives and work collaboratively with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid working (2 days office-based, 3 days from home)
Contract: Initial 12-week assignment
Hours: 37 hours per week, Monday to Friday
Rate: £25 Umbrella
We are currently seeking an experienced Rent Officer to manage rental income across a defined housing portfolio. You will play a key role in maximising income collection, preventing tenancy failure, and supporting residents to sustain their tenancies through early intervention and proactive engagement. This is a hands-on role requiring strong knowledge of rent recovery, welfare benefits, and legal processes, alongside excellent communication and customer-focused skills.
Key Responsibilities:- Manage rent accounts and take timely action to prevent and reduce arrears
- Deliver effective income collection and recovery in line with legislation and policy
- Provide advice on welfare benefits and support tenants to maximise income
- Prepare court documentation and represent the organisation in possession proceedings
- Carry out home visits, interviews, and rent surgeries within the community
- Work closely with internal teams and external partners including benefits services and support agencies
- Identify and refer vulnerable tenants for appropriate support to sustain tenancies
- Maintain accurate case records and performance data using housing IT systems
- Support service improvement initiatives and contribute to a culture of continuous improvement
- Minimum of 2 years' experience in a rent recovery, income, or housing management role
- Strong working knowledge of welfare benefits and welfare reform
- Experience of legal action relating to rent arrears, including court attendance
- Methodical, organised, and confident managing complex caseloads
- Customer-focused with the ability to handle sensitive situations professionally
- Comfortable working independently and as part of a wider housing team
- Willing to travel locally and undertake home visits required
- Housing-related qualification (or working towards one)
- Experience working within a local authority or social housing environment
- Involvement in service or process improvement projects
Rent Officer in Bromsgrove employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Officer in Bromsgrove
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Rent Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of rent recovery and welfare benefits. Be ready to discuss real-life scenarios where you've successfully managed complex cases or helped tenants sustain their tenancies. Show them you mean business!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. Check out our website for opportunities that match your skills and experience. Tailor your approach to each company, highlighting how you can contribute to their mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how your experience makes you the perfect fit for their team.
We think you need these skills to ace Rent Officer in Bromsgrove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rent Officer role. Highlight your experience in rent recovery and welfare benefits, and don’t forget to showcase your customer-focused skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed complex caseloads or supported tenants in the past. We love a good story!
Show Off Your Communication Skills: As a Rent Officer, communication is key. In your application, demonstrate your ability to handle sensitive situations professionally. We want to know how you engage with tenants and work with internal teams to achieve results.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Novax Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of rent recovery, welfare benefits, and legal processes. Familiarise yourself with the specific legislation and policies related to income collection, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your experience in managing complex caseloads and handling sensitive situations. Be ready to discuss how you've successfully supported tenants and maximised income collection in previous positions.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would explain complex issues to tenants in an easy-to-understand manner.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as dealing with difficult tenants or managing arrears, and prepare your strategies for addressing these situations effectively.
