People Operations Manager

We are a technology company focused on creating compelling digital products for architecture, design, and the unbuilt environment. Our projects span architectural visualization, interactive simulations, and creative media. We have studios in New York, London, and Barcelona.

Role

The People Operations Manager is responsible for leading people strategy to support our continued growth, fostering a positive work culture, and supporting day-to-day employee needs and HR processes. You’ll own core HR operations and partner and coach cross-functionally with leadership, managers, and employees to create a workplace where people thrive and ensure we are able to attract and retain top talent. Past experience in a creative agency is important for us to hit the ground running with this essential role.

Recruitment

• Responsible for overseeing the full cycle of recruitment process and talent acquisition strategy
• Ensure candidates recruitment process experience is structured, informative and positive
• Develop and review job descriptions to ensure they are up to date and accurate
• Partner with and support hiring managers throughout the recruitment process to identify role requirements
• Produce exciting and engaging job adverts to attract the best talent
• Screen, prepare and schedule candidates and staff for interviews in a timely manner
• In collaboration with hiring managers, develop interview framework, questions and appropriate feedback forms
• Build and maintain a candidate pipeline for future hires
• Facilitate and source candidates through a variety of channels including LinkedIn, adverts, social media, networking events, referrals, and recruitment agencies where appropriate
• Build relationships with universities to engage new graduates for junior artist vacancies
• Prepare, offer and negotiate employment offers in conjunction with company structure/salary banding
• Analyse and implement change in relation to patterns of successful recruitment campaigns

Operations

• Process monthly payroll and update changes as necessary where instructed by leadership. Liaise with company accountants in regard to employee payroll, payslips and queries.
• Review employment contracts and policies & processes with local employment law consultants; implement change where necessary
• Ensure new staff are inducted and welcomes into teams.
• In collaboration with immigration lawyers, obtain visas/work permits
• Ability to answer US benefits questions understanding the plans enough and know where to go for further questions
• Oversee day-to-day US benefits operations and ensure benefits strategy aligns to our compensation philosophy (health, dental, vision, retirement plans, life/disability, wellness programs)
• Implementing and leading performance review cycles and feedback framework, ensuring to continue to evolve this process to align to company goals and growing and developing our team. This will include coaching and developing managers through this process to best lead their teams
• Manage, review and improve staff benefits where possible

Culture

• Ability to recommend actions and insights based on what are top drivers for employees
• Serve as a point of contact for employee questions and issues, helping resolve them thoughtfully
• Company‑Sponsored Events: Designing and executing virtual and in‑person gatherings that energize our team — from retreats and offsites to casual meetups and monthly all‑hands.
• Remote Connection Programs: Building initiatives that keep remote employees engaged and connected — such as mentorship programs, interest‑based clubs, and friendly challenges.
• Culture‑Building Campaigns: Launching creative ways to recognize great work, share stories, and spotlight team wins across the organization.
• Inclusive Engagement: Ensuring every team member feels seen, valued, and heard, no matter where they work from

Previous experience / Qualifications

• Proven people operations experience of 3-5 years essential.
• Exceptional organisational and communication skills
• Hands‑on experience with recruiting, performance management, compensation.
• Understanding of US health benefit enrollment
• Experience building a collaborative culture in a remote setting
• Experienced in developing and supporting line managers through change
• An ability to maintain confidentiality and act with discretion and diplomacy
• Self‑motivated and able to work under own autonomy or as part of a team
• CIPD qualification or other related HR qualification desirable

On offer

• Pension contributions
• Monthly team outings
• Free gym memberships

This is a fantastic opportunity to gain a wealth of experience. In addition, we are committed to the training and nurturing of talent and staff development. Our studio is an exciting and collaborative space where we promote and encourage creative and innovative thinking.