At a Glance
- Tasks: Deliver top-notch customer service and support for motorsport events.
- Company: Join MotorSport Vision, Europe's leading race circuit operator.
- Benefits: Enjoy up to 31 days holiday, staff passes, discounts, and training opportunities.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Kickstart your career in motorsport while providing exceptional customer experiences.
- Qualifications: Previous customer service experience and a passion for motorsport required.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about motorsport and thrive on providing a first class customer service? MotorSport Vision (MSV), Europe’s leading race circuit operator, is seeking a dedicated Customer Service Advisor to join the dynamic team based in its Head Office, located at the historic Brands Hatch Circuit in Kent. At MSV, we pride ourselves on delivering fantastic motorsport events and experiences at our renowned circuits across Europe: Brands Hatch, Donington Park, Snetterton, Oulton Park, Cadwell Park, Bedford Autodrome and Circuito De Navarra.
As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive exceptional support both prior to and after their time at our venues.
Key responsibilities of a Customer Service Advisor:- Providing outstanding service to external customers
- Handling general queries about race meetings, driving experiences and other relevant products via email and telephone
- Providing advice, guidance, support and signposting
- Resolving any customer concerns and issues, with support from the wider management team
- Assisting with the administration and fulfilment of race meeting tickets and voucher gift packs
- Day to day use of Microsoft Outlook, Word and Excel as well as custom in-house business systems
- Fielding in‑bound sales calls for tickets, season passes and driving experiences
- Previous office‑based customer service experience
- Attention to detail and a high level of accuracy
- Excellent spoken and written English
- A passion for delivering a first‑class customer experience
- Ability to thrive within a fast paced environment
- A full UK driving licence (essential due to location)
In return MotorSport Vision offers:
- Up to 31 days holiday (including Bank Holidays)
- A staff pass allowing access for yourself and a guest to attend events at all MSV circuits
- Access to our MSV Hub platform, giving you access to discounts at 100s of retailers across the UK
- Discounted food and drink when working on site
- Training opportunities
- A workplace pension
- Free parking
This role is a fantastic opportunity for somebody who is looking to start a career in the motorsport or customer service sector. Due to the location of Brands Hatch circuit, a full UK driving licence is essential for the role. You will be expected to work a 42.5 hour work week, Monday – Friday, with occasional weekend work for our large, promoted events.
Customer Service Advisor in West Kingsdown employer: Novatech Ltd
MotorSport Vision (MSV) is an exceptional employer for those passionate about motorsport, offering a vibrant work culture at the iconic Brands Hatch Circuit in Kent. With generous benefits such as up to 31 days of holiday, access to thrilling events, and opportunities for professional growth, MSV fosters a supportive environment where employees can thrive while delivering outstanding customer service. Join us to be part of a dynamic team that values your contributions and passion for motorsport.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in West Kingsdown
✨Tip Number 1
Get to know the company! Research MotorSport Vision and its events. Show your passion for motorsport during interviews – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve resolved issues or provided excellent support. Be ready to share these examples in your interview to demonstrate your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend motorsport events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in West Kingsdown
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your love for motorsport in your application. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being part of the motorsport community!
Tailor Your CV:When applying, tweak your CV to reflect the skills and experiences that match the Customer Service Advisor role. We appreciate attention to detail, so make it clear how your previous experience aligns with what we’re looking for.
Craft a Stellar Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’d be a great fit for our team at MSV. Share specific examples of how you’ve provided excellent customer service in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Novatech Ltd
✨Know Your Motorsport
Make sure you brush up on your motorsport knowledge before the interview. Familiarise yourself with the events and experiences offered by MotorSport Vision, as well as the circuits they operate. This will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous customer service experience that highlight your ability to handle queries and resolve issues. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to providing first-class service.
✨Practice Your Communication
Since excellent spoken and written English is crucial for this role, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence and ensure you come across as professional and approachable.
✨Be Ready for Fast-Paced Scenarios
Given the dynamic environment at MSV, be prepared to discuss how you thrive under pressure. Think of examples where you've successfully managed multiple tasks or dealt with challenging situations, as this will show that you're ready for the fast-paced nature of the job.
