At a Glance
- Tasks: Support students with queries and guide them through College life.
- Company: Join a creative community at West Dean, nestled in the South Downs National Park.
- Benefits: Enjoy 33 days holiday, a pension scheme, and discounts on courses and facilities.
- Other info: Part-time role with flexible hours, perfect for students or those seeking a balanced work-life.
- Why this job: Make a real difference in students' lives while working in an inspiring environment.
- Qualifications: Previous admin experience and excellent communication skills are essential.
The predicted salary is between 13000 - 13000 £ per year.
Are you organised, approachable and passionate about providing excellent support to students? We’re looking for a Student Services Assistant to join our Academic & Student Services team and become a friendly and reliable first point of contact for students on our award-bearing programmes. This is a varied, student-focused role where you’ll help students navigate College life, provide practical guidance, respond to queries and make sure they know where to go for the support and services available to them. You’ll play an important part in creating a positive and inclusive student experience, working closely with the Student Welfare Team, Student Association and colleagues across Academic & Student Services.
What You’ll Be Doing
- You’ll provide day-to-day support to students, responding to questions and helping them access the right services and information.
- You’ll build positive relationships with students, ensuring they feel listened to, supported and comfortable raising questions or concerns.
- You’ll also support student wellbeing initiatives, campaigns and activities, including student feedback surveys, the National Student Survey and wellbeing and engagement activities.
- A key part of the role will be supporting important moments in the student journey, including Registration and Induction, Open Days, Graduation, Student Shows, Exhibitions and other College events.
- Alongside your student-facing responsibilities, you’ll maintain accurate student records and databases, respond to enquiries by email and telephone, prepare routine correspondence and provide general administrative support to the team.
About You
- You’ll have previous administration experience, ideally gained in a customer-facing or education environment, and excellent organisational and communication skills.
- You’ll be approachable, positive and solutions-focused, with the ability to build effective relationships with students, colleagues and external contacts.
- You’ll be confident handling information accurately and confidentially, with a good understanding of data protection.
- You’ll also be numerate, comfortable using Microsoft Office and able to support meetings by preparing agendas and taking minutes.
- You’ll be able to manage competing priorities, remain calm under pressure and work collaboratively as part of a team.
- An arts or arts-related qualification and experience of working within an education environment would be desirable.
About West Dean
West Dean is a unique place to work and visit, bringing together education, arts, design, craft, conservation, heritage and hospitality. Our Sussex campus is set within the beautiful 6,350-acre West Dean Estate in the South Downs National Park, providing an inspiring environment for our students, staff and visitors. Working at West Dean means becoming part of a community that values creativity, craftsmanship, sustainability and inclusivity, while helping to deliver an exceptional student experience.
Working Hours and Salary
This is a permanent, part-time position working 17.5 hours per week (0.5 FTE), Monday to Friday, 9.30am to 1.00pm. Salary: £13,000 per annum (£26,000 FTE).
Benefits
- You’ll receive a pro rata equivalent of 33 days’ holiday, including bank holidays, alongside a range of benefits including:
- Generous contributory pension scheme, with matching from 4% to 7.5%
- Employee Assistance Programme
- Mental Health First Aiders
- Cycle to work scheme
- Free entry to West Dean Gardens
- Discounts on retail goods in our two Sussex shops
- Free and discounted places on short courses at West Dean College
- Free use of West Dean Sussex facilities, including the swimming pool, library and tennis courts
- Subsidised bed and breakfast rates at the Sussex campus
Why Join Us?
This is an opportunity to make a real difference to the day-to-day experience of our students. If you’re someone who enjoys helping others, takes pride in providing an excellent service and would love to work in a creative and inspiring educational environment, we’d love to hear from you.
Interviews are scheduled to take place w/c 7 September 2026. Early applications are encouraged as interviews may take place sooner. Application deadline: 31 September 2026.
Student Services Assistant employer: Novatech Ltd
Join MSV as a No2 Mechanic and immerse yourself in a dynamic work culture that celebrates teamwork and high-performance engineering. With competitive pay, generous holiday allowances, and access to exclusive events, you'll find ample opportunities for personal and professional growth right at Brands Hatch, all while working on cutting-edge race cars in a supportive environment. Our commitment to employee wellbeing and development ensures that you can thrive both in your role and beyond.
