At a Glance
- Tasks: Be the friendly voice helping customers with their queries and ensuring satisfaction.
- Company: Join Target Professional Services, a leader in data verification with a supportive culture.
- Benefits: Starting salary of £25,354, annual bonus, and perks like gym discounts and nursery fee contributions.
- Other info: Enjoy career growth opportunities and company-paid social events throughout the year.
- Why this job: Make a real difference by delivering excellent service and supporting your team.
- Qualifications: Passion for customer service, great communication skills, and a positive attitude.
The predicted salary is between 26775 - 27800 £ per year.
Typical day in the life of a Customer Support Advisor
- Being the first point of contact for all inbound customer contact
- Answering and resolving Incoming telephone calls
- Making outbound calls
- Managing company mailboxes (responding to email)
- Answering and responding to customer contact
- Processing incoming post
- Composing letters to customers
- Updating records on the company database
- Scanning and filing of paperwork
- Provide support as requited throughout the company
Package for a Customer Support Advisor
- Starting salary £25,354
- Hours (36.15) Monday-Friday between 9am-5pm
- Contract Permanent
- Location Selsey, West Sussex
- Target is an Employee Ownership trust - you will become a beneficiary after 12 months employment
- Annual bonus eligible after 12 months service (subject to business performance)
- Supportive & friendly team to help you develop in the role
- 50% contribution towards nursery fees at the Pink Cottage
- 25% gym discount at Thrive gym
- WPA Healthcare
- Auto enrollment pension
- Growing business with opportunity for career progression
- Two Company paid volunteer days per year
- Employee Assistance Program
- Perkbox employee discount scheme
- Company paid social events throughout the year
- Birthday, work anniversary and Christmas gift voucher
What are we looking for?
- Someone who is passionate about delivering an excellent service in every customer interaction
- A friendly, confident telephone manner with a positive attitude and approach
- A great team player who enjoys interacting and supporting others
- Excellent communication skills
- Excellent attention to detail
- Self-motivation, resilience, and driven to exceed performance targets
- Ability to work under pressure in a fast-paced environment
- A bit about Target Professional Services
Target Professional Services are market leading global tracing and data verification specialists.
We have provided innovative services to the pension and finance sector for over 35 years.
We became an Employee Ownership Trust (EOT) in 2022.
Our company values
Respect, Passion, Integrity, and Innovation underpin everything we do. Our culture is supportive and friendly.
- Our Vision
- "Everyone connected to their pensions and savings. Securely, confidently, globally"
- Our Mission
"By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally"
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Customer Support Advisor in Selsey employer: Novatech Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Selsey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Novatech Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Novatech Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Selsey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Novatech Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Novatech Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Novatech Ltd!
How to prepare for a job interview at Novatech Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
