At a Glance
- Tasks: Support sales teams by managing quotes, orders, and customer queries efficiently.
- Company: Join a dynamic IT Systems Sales team focused on solutions and customer satisfaction.
- Benefits: Enjoy 25 days holiday, health plans, training opportunities, and hybrid working.
- Other info: Work in a vibrant environment with great facilities and social events.
- Why this job: Be the backbone of sales success while building relationships and solving problems.
- Qualifications: Experience in admin or customer service with strong communication and problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for a proactive, organised and solutions‑focused Sales Support Executive to join our IT Systems Sales team.
Day‑to‑day responsibilities:
- Working closely with Systems Sales Account Managers, you will support their accounts by managing operational and administrative tasks, enabling them to focus on sales and customer relationships.
- Processing quotes, orders, returns and backorders accurately and efficiently.
- Managing customer queries via phone, email and ticketing systems.
- Co‑ordinating with internal teams (operations, purchasing, finance) to keep orders and projects on track.
- Resolving issues early and minimising delays so nothing is missed.
Qualifications:
- Experience in administration, customer service or sales support with a strong understanding of what great service looks like.
- Adept at managing your own workload, confident communicating with a wide range of people, and building relationships with Account Managers, customers and colleagues.
- Good problem‑solving skills and a practical approach to getting things done.
- Proficiency in CRM and order processing systems is essential.
- Experience with technical products or working in a B2B environment is a bonus.
Benefits:
- 25 days holiday plus bank holidays (with the option to purchase additional days).
- Health plan scheme.
- Upskilling apprenticeship training.
- Cycle‑to‑work scheme.
- Employee Assistance Programme.
- Staff discounts.
- Social and wellbeing events.
- Hybrid working (after initial training period).
- Great breakout room.
- Kitchen and shower facilities.
Sales Support Executive in Portsmouth employer: Novatech Ltd
Join a dynamic and supportive team as a Sales Support Executive, where your contributions directly enhance the efficiency of our IT Systems Sales operations. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through upskilling opportunities and a comprehensive health plan. With benefits like hybrid working, generous holiday allowances, and engaging social events, we ensure our employees feel valued and motivated in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the Sales Support Executive role.
✨Tip Number 2
Prepare for the interview by practising common questions related to sales support and customer service. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and how you’ve managed workloads in the past.
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with CRM and order processing systems before the interview. Being able to discuss your experience with these tools will definitely give you an edge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Sales Support Executive in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administration, customer service, or sales support. We want to see how your skills align with the proactive and organised nature of the Sales Support Executive role.
Craft a Compelling Cover Letter:Use your cover letter to showcase your problem-solving skills and your understanding of great service. Tell us how you can help our Systems Sales team focus on what they do best – building relationships and closing deals.
Showcase Your Communication Skills:Since you'll be managing customer queries and coordinating with internal teams, it's crucial to demonstrate your confident communication style. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Novatech Ltd
✨Know Your Stuff
Make sure you understand the role of a Sales Support Executive inside out. Familiarise yourself with the day-to-day responsibilities, like processing quotes and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles. Think about times when you minimised delays or improved processes. This will highlight your proactive approach and ability to handle challenges, which is crucial for this role.
✨Communicate Like a Pro
Since you'll be liaising with Account Managers and customers, practice clear and confident communication. Be ready to discuss how you build relationships and manage your workload effectively. This will show that you can thrive in a collaborative environment.
✨Get Familiar with CRM Systems
Brush up on your knowledge of CRM and order processing systems. If you have experience with specific tools, mention them during the interview. This will demonstrate your technical proficiency and readiness to hit the ground running.
