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- Tasks: Be the first point of contact for our Direct2Desk service and ensure smooth operations.
- Company: Join Novatech, an award-winning tech company that values its people.
- Benefits: Enjoy 25 days holiday, health plans, staff discounts, and fun team events.
- Why this job: Make a real impact in a dynamic environment while learning about IT and technology.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
- Other info: Great career progression opportunities in a supportive and collaborative team.
The predicted salary is between 30000 - 40000 £ per year.
Ready to make a real impact? Become our next Service Centre Operative and help drive the smooth, efficient running of our Direct2Desk service.
What you’ll be doing: You will be the first point of contact for goods arriving from our Direct2Desk (D2D) customers. This includes booking items in, checking supporting documents, logging everything accurately in our systems and processing items through our triage workflow. Throughout each stage, you’ll keep clear, organised records. You’ll work closely with your line manager and team, especially when handing over work or escalating issues. You’ll follow all health and safety guidelines and help maintain a tidy, well-organised working environment. Although D2D will be your main focus, you’ll also have the opportunity to learn other areas of the business so you can support colleagues and provide cover when needed. This may include supporting our Showroom or assisting with Supplier Returns.
What we’re looking for: The successful candidate will be someone who is methodical, process driven, hardworking and thrives in a fast paced environment. You’ll be reliable, punctual and adaptable when priorities shift. You’ll also be a supportive team player who communicates clearly and is confident using computers and logging information accurately. Experience in warehousing, stock processing or customer-facing roles is great to have, but not essential. What matters most is your willingness to learn, your enthusiasm and your can-do approach. If you’re curious about IT or technology, even better! Most importantly, you’ll embody our values. You’ll work collaboratively, respond proactively, be authentic and respectful, act with honesty and show real conscientiousness in everything you do. You’ll take pride in your work and always put our customers first.
Due to the secure nature of our work, the successful candidate will need to undertake security vetting checks and must be comfortable with this. If you enjoy hands-on work, have strong attention to detail and love being part of a team that keeps everything running behind the scenes, this could be the perfect role for you.
A bit about the team: Our Service Centre team is part of the Repairs department - and they are award-winning! Their passion for what they do is unmatched, and the line manager is dedicated to training and development. We often find people from this department progress within the company, making it an awesome place for anyone eager to advance their career in our IT tech service business.
What working at Novatech means for you: There are heaps of other perks when working for us! For starters, we’re a company that genuinely cares about its people, and you’ll feel that from day one. To back that up, we’re an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we’ll support you with delivering the ideas you bring to the table to support our growth journey. We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use – which we are super proud of!). We are really lucky, as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride.
Our benefits in a nutshell:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Health plan scheme
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Staff discounts
- Social and wellbeing events
- A great breakout room
- Kitchen and shower facilities
About us: Gaming and retail are just a small part of what we do. Novatech actually work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it’s supporting businesses with their remote workforce under our Direct2Desk ground-breaking service, transforming defence companies with life-saving training simulators or implementing practical IT systems for businesses to thrive, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in. Get involved and help develop the future of our business…and yourself at the same time!
I.T Service Centre Operative in Portsmouth employer: Novatech Ltd
Contact Detail:
Novatech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T Service Centre Operative in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role in the Service Centre team.
✨Tip Number 2
Prepare for the interview by understanding the Direct2Desk service inside out. Familiarise yourself with the processes and think of examples from your past that showcase your attention to detail and teamwork.
✨Tip Number 3
Show your enthusiasm! During interviews, let your passion for IT and technology shine through. Talk about how you love being part of a team and how you can contribute to keeping everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace I.T Service Centre Operative in Portsmouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT and technology shine through! We love candidates who are eager to learn and have a can-do attitude, so don’t hold back on sharing your excitement about the role.
Be Methodical and Organised: Since the role involves keeping clear records and processing items accurately, make sure your application reflects your methodical approach. Use bullet points or headings to keep things tidy and easy to read – we appreciate a well-structured application!
Tailor Your Application: Take a moment to align your skills and experiences with what we’re looking for in the job description. Highlight any relevant experience, even if it’s not directly in warehousing or customer-facing roles. Show us how you embody our values!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Novatech Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an I.T Service Centre Operative. Familiarise yourself with the Direct2Desk service and how it operates. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this role involves working closely with a team, be prepared to discuss your experiences as a team player. Share examples of how you've collaborated with others in past roles, especially when it comes to problem-solving or supporting colleagues. Highlighting your communication skills will also go a long way!
✨Demonstrate Your Attention to Detail
As you'll be logging information accurately and maintaining organised records, it's crucial to showcase your attention to detail. Bring up specific instances where your meticulousness made a difference in your previous work. This could be anything from managing stock to ensuring compliance with health and safety guidelines.
✨Embrace Your Curiosity About IT
If you have a passion for technology, let it shine through during your interview! Talk about any relevant experiences or projects that sparked your interest in IT. Even if you don't have direct experience, expressing your eagerness to learn and grow in this field will resonate well with the interviewers.