At a Glance
- Tasks: Connect with customers and provide expert advice on skincare and wellness products.
- Company: Join a friendly team at Neals Yard Remedies in Norwich.
- Benefits: Enjoy 25 days annual leave, company pension, and paid community days.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a difference in customers' lives while sharing your passion for beauty and wellness.
- Qualifications: Must be friendly, approachable, and have a passion for skincare and natural therapies.
The predicted salary is between 24000 - 36000 € per year.
As our Customer Advisor in our Norwich Store, you will be joining a friendly team making the connection between Neals Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.
You will be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach. You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You will be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages. This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life, making a difference to our customers' day – everyday.
What you will have:
- You will be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive 'can do' attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential
- A great team worker who is inspired to deliver great results
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies
- Able to work flexible hours as required
What you will get:
- Company pension
- Group Life Assurance
- Paid community days
- 25 days annual leave plus Bank Holidays (Full Time)
Customer Advisor in Norwich employer: Novatech Ltd
At Neals Yard Remedies, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture in our Norwich Store. Our team is dedicated to providing exceptional customer service while fostering personal growth through training and development opportunities in beauty and wellness. With benefits like a generous annual leave policy, company pension, and paid community days, we ensure our employees feel valued and inspired to make a positive impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Norwich
✨Tip Number 1
Get to know the company! Before your interview, dive into Neals Yard Remedies' values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've provided excellent customer service or resolved issues. Be ready to share those stories!
✨Tip Number 3
Show off your passion for beauty and wellness! Whether it's through personal experiences or knowledge about skincare, let your enthusiasm shine during the interview. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple way to keep yourself fresh in their minds and show your eagerness for the role.
We think you need these skills to ace Customer Advisor in Norwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for beauty and wellness. A friendly and approachable tone will resonate well with us.
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight your experience in customer service and any relevant skills that align with our values. We love seeing how you can connect with our customers!
Be Specific About Your Experience:Share specific examples of how you've built relationships with customers in the past. We’re looking for those warm and caring approaches that make a difference in someone’s day, so tell us your stories!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Novatech Ltd
✨Know Your Products
Before the interview, make sure you familiarise yourself with Neals Yard Remedies' product range. Being able to discuss specific products and their benefits will show your passion for skincare and wellness, which is essential for a Customer Advisor role.
✨Showcase Your People Skills
Prepare examples of how you've built relationships with customers in the past. Think about times when you went above and beyond to help someone. This will demonstrate your friendly and approachable nature, which is key for this position.
✨Embrace the 'Can Do' Attitude
During the interview, convey your positive attitude and willingness to learn. Share instances where you've tackled challenges with a smile, as this aligns perfectly with the company's ethos of providing high-touch customer service.
✨Be Ready to Demonstrate
Since the role involves demonstrating products, be prepared to talk about how you'd approach mini-facials or arm massages. Practising these demonstrations beforehand can help you feel more confident and show your hands-on approach to customer service.
