At a Glance
- Tasks: Lead a team to manage daily operations of a care centre delivering medical supplies.
- Company: Join a supportive organisation dedicated to high-quality healthcare service.
- Benefits: Enjoy competitive salary, generous holiday, private healthcare, and life insurance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in team management and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Summary of the role
The Care Centre Manager oversees the daily operations of a local distribution hub responsible for storing, picking, packing, and delivering medical supplies to clients in the surrounding area.
The role ensures high‑quality service delivery through effective team leadership, operational coordination, stock oversight, and compliance with internal standards and NHS guidelines.
The Care Centre Manager fosters a positive team culture, supports continuous improvement, and ensures clients receive accurate and timely orders.
Responsibilities
- Lead, support, and develop a small team, including conducting 1:1s, performance discussions, and on‑the‑job training.
- Oversee accurate and timely picking, packing, and dispatch of customer orders.
- Act as a hands‑on manager, participating in daily operational tasks as required.
- Manage stock levels, including ordering supplies, checking deliveries, restocking, and completing periodic stock checks.
- Handle day‑to‑day people management, including performance, conduct, and absence matters in partnership with HR.
- Liaise with internal departments to ensure consistent service aligned with company and NHS standards.
- Attend relevant meetings, training sessions, and team briefings to stay informed and connected with wider operations.
Essential Functions of the Role
- Ensure smooth daily operation of the Care Centre, maintaining a safe, organised, and efficient working environment.
- Maintain accurate stock handling processes, including goods receipt and order fulfilment.
- Lead and motivate the team to meet service targets and operational KPIs.
- Provide high‑quality customer service, ensuring accuracy, professionalism, and timely delivery.
- Support continuous improvement by identifying opportunities to streamline workflows and enhance performance.
Education and Work Requirements
- Experience managing and supporting a team in an operational, warehouse, logistics, or service environment.
- Confident communication skills across face‑to‑face, phone, and written channels.
- Strong organisational skills with the ability to manage multiple priorities.
- Comfortable working towards targets and meeting deadlines.
- Proficient using computers and systems to manage stock, performance, and operational workflows.
Education and Work Preferences
- Experience in warehouse, distribution, or supply chain operations (advantageous but not essential).
- Ability to interpret basic performance reports and use insights to support decision‑making.
- Proactive, adaptable, and collaborative working style.
What we offer
- Life Insurance cover worth 10x your annual salary (subject to T&C's of policy)
- 8.5% employer pension contribution
- Salary Sacrifice
- Private healthcare options including for family members
- Access to "fittle-perks" - our reward platform full of discounts and wellbeing tools
- 25 days holiday plus bank holidays, with the option to buy and sell extra days
- 1 "Me Day" and 1 paid Volunteer Day every year
- Support for families, including enhanced family‑friendly policies
- Employee Assistance Programme for everyday support
- Refer a friend scheme if you bring great people into the team
- #J-18808-Ljbffr
Care Centre Manager - Norwich employer: Novatech Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Care Centre Manager - Norwich
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Novatech Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Novatech Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Novatech Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Care Centre Manager - Norwich
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Novatech Ltd:This is your chance to really connect with the team at Novatech Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Novatech Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Novatech Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Novatech Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Novatech Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
