At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and enhancing satisfaction.
- Company: Join Fittleworth Medical, a leading provider in home dispensing services.
- Benefits: Enjoy life insurance, private healthcare, generous holiday, and wellness perks.
- Other info: Dynamic team environment with opportunities for growth and community support.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Patience, empathy, and multitasking skills are key; experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Role Summary
As a Customer Service Advisor, you will be thefirst point of contactfor customers, delivering professional, friendly, and efficient service over the phone and viaemail.
Youwillhandle a variety of customer enquiries, resolve issues, and provide solutionsthat enhance customer satisfaction and loyalty.
This rolerequires resilience, attention to detail, and a proactive approachto ensure an exceptional customer experience.
The position isfast-pacedand demands strongproblem-solving skills, effective communication, and the ability to manage multiple tasks efficiently.
Key Responsibilities
- Manage incoming calls and emails from clients and health care professionals.
- Process incoming prescriptions and manage electronic prescriptions (EPS) orders.
- Maintain external communication from clients and healthcare professionals, including Web Orders, My Penand Caring.
- Call GP surgeries to request outstanding prescriptions and follow up on orders
- Register new clients onto our system, and process sample orders
- Update client records, including cutting templates when needed.
- Track missing deliveries and arrange returns or collections
- Handle complaints. Resolve straight forward issues and elevate more complex cases to a Team Leader when necessary
- Work towards KPIsincluding quality scores, efficiency, and customer satisfaction, withclear performance expectations set by the business
- Keep client information confidential and follow all NHS guidelines, lawsand company policies
- Carry out any other tasks asked by your Team Leader/Manager
Skills and Experience
- Proven ability to handle customer enquiries with patience, empathy, and friendly phone manner.
- Experience working in a fast‑paced, high‑volume customer service role, managing multiple tasks efficiently.
- Able to take initiative, work independently, and stay focused without close supervision.
- Strong multitasking and time‑management skills, with the ability to prioritise effectively and meet deadlines.
- Resilient, proactive team player with clear communication skills and a collaborative approach.
- High attention to detail when processing orders, prescriptions, and updating client records.
- Comfortable using various computer systems and quick to learn new software or tools.
- Phone‑based customer service experience is desirable but not essential.
What we Offer
- Life Insurance cover worth 10x your annual salary(subject to T&Cs of policy)
- 8.5% employer pension contribution
- Salary Sacrifice
- Private healthcare options including for family members
- Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools
- 25 days holiday plus bank holidays, with the option to buy and sell extra days
- 1 "Me Day" and 1 paid Volunteer Day every year
- Support for families, including enhanced family-friendly policies
- Employee Assistance Programme for everyday support
- Refer a friend scheme if you bring great people into the team
About Us
Our ambition is todouble the number of lives weimpact, while making life more rewarding and dignified for the people who use our products and services.
To achieve this, we focus onattracting, developing, rewardingandretaininggreat people, and on creating ahigh‑performing, inclusive working environment.
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC), providing a discreet and reliablehome dispensing serviceto more than60,000 clientsacross the UK.
We support people with a wide range of needs, including acut‑to‑fitstoma product customisation service, ensuring care is tailored toeach individual.
We are part of the wider JDS Familyand are continuing through a period ofrapid growth and transformation.
Our services are delivered through a dedicated Customer Service Teamand38 dispensing centres nationwide.
At the heart of Fittleworth are our360 employees, who live and breathe our core principles and proudly carry forward the Schneider legacy.
#J-18808-Ljbffr
Contact Centre Customer Service Advisor in Littlehampton employer: Novatech Ltd
Join MSV as a No2 Mechanic and immerse yourself in a dynamic work culture that celebrates teamwork and high-performance engineering. With competitive pay, generous holiday allowances, and access to exclusive events, you'll find ample opportunities for personal and professional growth right at Brands Hatch, all while working on cutting-edge race cars in a supportive environment. Our commitment to employee wellbeing and development ensures that you can thrive both in your role and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Customer Service Advisor in Littlehampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Novatech Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Novatech Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Customer Service Advisor in Littlehampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Novatech Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Novatech Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Novatech Ltd!
How to prepare for a job interview at Novatech Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
