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- Tasks: Lead the reception team, ensuring every guest has a fantastic experience.
- Company: The Mandolay Hotel, Guildford's only Four AA Silver Star hotel.
- Benefits: Instant pay access, supportive environment, and training opportunities.
- Why this job: Join a fun team and make guests' stays unforgettable.
- Qualifications: Experience in hospitality and strong leadership skills.
- Other info: Great career growth potential in a dynamic hotel setting.
The predicted salary is between 30000 - 42000 £ per year.
The Mandolay is Guildford’s only Four AA Silver Star hotel, known for warm service, smart surroundings and a team who truly care about our guests. We’re looking for a Reception Manager to lead our Front Office team with confidence, kindness and a genuine focus on the guest experience. The role has become available due to an internal promotion.
You’ll be the sort of person who brings calm to a busy lobby, enjoys getting to know regular guests and takes real pride in delivering a smooth arrival and departure. A big part of your role will be creating the sort of service moments that turn stays into glowing reviews, and encouraging the team to do the same.
What you’ll be doing:
- Leading, supporting and developing our reception team, keeping morale high and standards consistent.
- Making sure every guest leaves happy, with a natural drive to turn great service into positive online reviews.
- Owning the check-in and check-out process so every arrival and departure feels effortless.
- Using Opera Cloud PMS with confidence and accuracy.
- Handling guest queries, feedback and special requests in a professional and friendly way.
- Working with the sales team to keep room allocations, billing and reporting in good shape.
- Training and coaching the team to deliver standout service that encourages guests to share their experience.
- Supporting the Operations Manager with planning, rotas and smooth daily operations.
What we’re looking for:
- Someone who genuinely enjoys working with people and puts the guest experience first.
- Strong computer skills and a good understanding of hotel systems, ideally Opera Cloud.
- A natural leader who is organised, confident, and calm under pressure.
- Experience in a similar role, or an experienced Senior Receptionist ready to step up.
- A team player with a positive attitude and good communication skills.
- A proactive approach to guest satisfaction and online reputation.
What we offer:
- We work with Wagestream giving instant access to your pay as it’s earnt.
- A supportive environment with room to grow.
- Training and development opportunities.
- Being part of a fun, hard-working and welcoming team.
Reception Manager in Guildford employer: Novatech Ltd
Contact Detail:
Novatech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Guildford
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Mandolay's services, amenities, and local attractions. This way, when you chat with guests, you can offer personalised recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your leadership skills! Think about how you can motivate and support your future team. Maybe even role-play some scenarios where you handle guest queries or feedback, so you’re ready to shine in the interview.
✨Tip Number 3
Show off your tech skills! Brush up on Opera Cloud PMS and any other hotel systems mentioned in the job description. Being confident with these tools will show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mandolay team.
We think you need these skills to ace Reception Manager in Guildford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Reception Manager role. Highlight your experience in leading teams and delivering exceptional guest experiences, as this is what we’re really looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Novatech Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research The Mandolay Hotel thoroughly. Familiarise yourself with its services, values, and guest reviews. This will not only show your genuine interest but also help you tailor your answers to align with their focus on guest experience.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to keep morale high and maintain consistent standards, as this is crucial for the role.
✨Demonstrate Your Guest-Centric Approach
Be ready to discuss how you prioritise guest satisfaction. Think of specific instances where you've gone above and beyond for guests or turned a negative experience into a positive one. This will illustrate your proactive approach to enhancing the guest experience.
✨Familiarise Yourself with Opera Cloud
Since the role requires using Opera Cloud PMS, brush up on your knowledge of this system. If you have experience with it, be prepared to discuss how you've used it in previous roles. If not, show your willingness to learn and adapt quickly to new systems.
