At a Glance
- Tasks: Welcome guests and ensure a positive experience from check-in to check-out.
- Company: Join the friendly team at The Mandolay Hotel, a 4 Silver Star hotel.
- Benefits: Earn £15.72 per hour plus bonuses, with flexible pay options and staff discounts.
- Other info: Opportunities for Duty Manager training and career growth in hospitality.
- Why this job: Gain valuable hospitality experience and develop your skills in a supportive environment.
- Qualifications: Friendly, reliable, and comfortable working in a busy reception role.
The predicted salary is between 14.02 - 14.02 £ per hour.
The Mandolay Hotel is looking for a warm, friendly and professional Full-Time Hotel Receptionist to join our Front Office team at our AA 4 Silver Star hotel in central Guildford, Surrey. This is a varied, guest-facing role where no two days are quite the same. You'll be part of a supportive hotel team, helping to make sure every guest receives a warm welcome and a positive experience from arrival through to departure.
Pay & Benefits
- Basic Rate: £14.02 per hour
- Holiday Pay: £1.70 per hour
- Total Hourly Rate: £15.72 per hour
- Monthly bonus incentives, giving you the opportunity to earn more on top of your hourly pay
- Wagestream, giving employees greater flexibility and visibility over their earned wages
- Full training and ongoing support
- Duty Manager training and development
- Opportunities to gain wider hotel and hospitality experience
- Staff benefits and discounts
- A friendly, professional and supportive working environment
About the Role
As a Hotel Receptionist, you'll be one of the first people our guests meet and an important part of their overall stay. Your responsibilities will include:
- Welcoming guests and providing a friendly, professional check-in and check-out experience
- Handling guest enquiries, requests and occasional complaints
- Taking hotel reservations and processing payments
- Answering telephone calls and responding to emails
- Assisting guests with information about the hotel and local area
- Liaising with Housekeeping, Food & Beverage, Events and other hotel departments
- Completing reception administration and daily Front Office procedures
- Keeping the reception and entrance areas welcoming and professional
- Supporting the wider hotel operation when required
Hotel reception is an active working environment and this position is predominantly a standing role. Our Front Office operation is designed around a standing reception desk, so you'll need to be comfortable working on your feet for significant periods during your shift. Appropriate rest breaks and seating arrangements are available in line with hotel procedures.
Duty Manager Development
We're also keen to help the successful candidate develop their skills. Once you're settled into the Receptionist role, you'll receive training to undertake Duty Manager shifts from time to time. This is a great opportunity to gain additional hotel management experience and may include supporting the wider hotel operation, assisting colleagues across departments and helping to deal with guest or operational matters during the shift. You'll only be asked to undertake Duty Manager responsibilities once you have received the appropriate training and feel confident in the role.
About You
We'd love to hear from you if you are:
- Friendly, approachable and naturally guest-focused
- Confident communicating with guests and colleagues
- Reliable and punctual
- Calm and professional in a busy environment
- Comfortable using computers and learning hotel systems
- Organised with good attention to detail
- Happy working as part of a team
- Flexible to work a mixture of shifts, including weekends and bank holidays
- Comfortable working in a predominantly standing Front Office role
Why Join The Mandolay?
You'll be joining an established independent hotel where you'll have the opportunity to learn more than just reception. Alongside your day-to-day Front Office responsibilities, we'll support you in developing your knowledge of hotel operations, guest service and Duty Management, making this a good opportunity for someone looking to build a longer-term career in hospitality.
Location: The Mandolay Hotel, Guildford, Surrey
Job Type: Full-Time, Permanent, 40 hrs per week
Salary: £15.72 per hour inclusive of holiday pay, plus monthly bonus incentives
If you enjoy working with people and would like to be part of a busy and welcoming hotel team, we'd be very pleased to hear from you.
Full Time Hotel Receptionist in Guildford employer: Novatech Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Full Time Hotel Receptionist in Guildford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novatech Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novatech Ltd
Don't be shy about reaching out to Novatech Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Full Time Hotel Receptionist in Guildford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novatech Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novatech Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
