At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and enhancing their experience.
- Company: Join a supportive team in a fast-paced customer service environment.
- Benefits: Enjoy competitive pay, generous holiday, and perks like private healthcare and life insurance.
- Other info: Great opportunities for personal growth and a fun team culture await you!
- Why this job: Make a real difference by helping customers and building loyalty every day.
- Qualifications: Experience in customer service is a plus; strong communication and multitasking skills are essential.
The predicted salary is between 24000 - 25989 £ per year.
Overview
As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email.
You will handle a variety of customer enquiries, resolve issues, and provide solutions that enhance customer satisfaction and loyalty.
This role requires resilience, attention to detail, and a proactive approach to ensure an exceptional customer experience.
The position is fast-paced and demands strong problem-solving skills, effective communication, and the ability to manage multiple tasks efficiently.
Key Responsibilities
- Manage incoming calls and emails from clients and health care professionals.
- Process incoming prescriptions and manage electronic prescriptions (EPS) orders.
- Maintain external communication from clients and healthcare professionals, including Web Orders, My Pen and Caring.
- Call GP surgeries to request outstanding prescriptions and follow up on orders.
- Register new clients onto our system, and process sample orders.
- Update client records, including cutting templates when needed.
- Track missing deliveries and arrange returns or collections.
- Handle complaints. Resolve straightforward issues and escalate more complex cases to a Team Leader when necessary.
- Work towards KPIs including quality scores, efficiency, and customer satisfaction, with clear performance expectations set by the business.
- Keep client information confidential and follow all NHS guidelines, laws and company policies.
- Carry out any other tasks asked by your Team Leader/Manager.
Skills
- Ability to engage with customers over the phone in a friendly, respectful tone.
- Proven ability to handle customer inquiries with patience and empathy.
- Take initiative, work independently and stay focused without needing supervision.
- Self-driven to do your best and always look for ways to improve.
- Ability to multitask and stay on top of deadlines, focusing on what’s important to get the job done efficiently.
- Display resilience whilst working proactively with others, supporting your team, and communicating clearly to complete tasks to a high standard.
- Strong attention to detail, ensuring accuracy when processing orders, prescriptions, and updating client records.
Experience
- You have experience working in a fast-paced, high-volume customer service role, where delivering excellent service and managing multiple tasks was a key part of your job.
- Experience handling phone-based customer service is desirable but not essential.
- You are comfortable using various computer systems and software, with the ability to learn new tools quickly.
What we offer
- 5% employer pension contribution
- Life Insurance cover worth 10x your annual salary (subject to terms and conditions of policy)
- Salary Sacrifice
- Private healthcare options including for family members
- Access to "fittle-perks" - our reward platform full of discounts and wellbeing tools
- 25 days holiday plus bank holidays, with the option to buy and sell extra days
- 1 "Me Day" and 1 paid Volunteer Day every year
- Support for families, including enhanced family-friendly policies
- Employee Assistance Programme for everyday support
- Refer a friend scheme if you bring great people into the team
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Novatech Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Novatech Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Novatech Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Novatech Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Novatech Ltd!
How to prepare for a job interview at Novatech Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
