At a Glance
- Tasks: Deliver top-notch customer service and support motorsport enthusiasts at iconic race circuits.
- Company: Join MotorSport Vision, Europe's leading race circuit operator with a passion for motorsport.
- Benefits: Enjoy up to 31 days holiday, staff passes, discounts, and training opportunities.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Kickstart your career in motorsport while providing exceptional experiences to customers.
- Qualifications: Previous customer service experience and a full UK driving licence required.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about motorsport and thrive on providing a first class customer service? MotorSport Vision (MSV), Europe’s leading race circuit operator, is seeking a dedicated Customer Service Advisor to join the dynamic team based in its Head Office, located at the historic Brands Hatch Circuit in Kent. At MSV, we pride ourselves on delivering fantastic motorsport events and experiences at our renowned circuits across Europe: Brands Hatch, Donington Park, Snetterton, Oulton Park, Cadwell Park, Bedford Autodrome and Circuito De Navarra. As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive exceptional support both prior to and after their time at our venues.
Key responsibilities of a Customer Service Advisor:
- Providing outstanding service to external customers
- Handling general queries about race meetings, driving experiences and other relevant products via email and telephone
- Providing advice, guidance, support and signposting
- Resolving any customer concerns and issues, with support from the wider management team
- Assisting with the administration and fulfilment of race meeting tickets and voucher gift packs
- Day to day use of Microsoft Outlook, Word and Excel as well as custom in-house business systems
- Fielding in‑bound sales calls for tickets, season passes and driving experiences
Requirements of a Customer Service Advisor:
- Previous office‑based customer service experience
- Attention to detail and a high level of accuracy
- Excellent spoken and written English
- A passion for delivering a first‑class customer experience
- Ability to thrive within a fast paced environment
- A full UK driving licence (essential due to location)
In return MotorSport Vision offers:
- Up to 31 days holiday (including Bank Holidays)
- A staff pass allowing access for yourself and a guest to attend events at all MSV circuits
- Access to our MSV Hub platform, giving you access to discounts at 100s of retailers across the UK
- Discounted food and drink when working on site
- Training opportunities
- A workplace pension
- Free parking
This role is a fantastic opportunity for somebody who is looking to start a career in the motorsport or customer service sector. Due to the location of Brands Hatch circuit, a full UK driving licence is essential for the role. You will be expected to work a 42.5 hour work week, Monday – Friday, with occasional weekend work for our large, promoted events.
Customer Service Advisor employer: Novatech Ltd
MotorSport Vision (MSV) is an exceptional employer for those passionate about motorsport and customer service, offering a vibrant work culture at the iconic Brands Hatch Circuit in Kent. With generous benefits including up to 31 days of holiday, access to thrilling events, and opportunities for professional growth, MSV fosters an environment where employees can thrive while delivering outstanding experiences to customers. Join us to be part of a dedicated team that values excellence and provides unique advantages in the heart of the motorsport world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research MotorSport Vision and its events. This way, when you chat with them, you can show off your passion for motorsport and how you can contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries via email and phone, it’s crucial to sound confident and friendly. Try role-playing with a friend to nail down your responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at MSV.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your love for motorsport in your application. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being part of the motorsport community.
Tailor Your CV:Customise your CV to reflect the skills and experiences that match the Customer Service Advisor role. We appreciate attention to detail, so make it clear how your previous experience aligns with what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role and how you can contribute to our team. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website:Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Novatech Ltd
✨Know Your Motorsport Stuff
Make sure you brush up on your motorsport knowledge before the interview. Familiarise yourself with the events and experiences offered at MSV's circuits. Showing genuine passion for motorsport will definitely impress the interviewers!
✨Customer Service Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints. Practising these responses can help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since excellent spoken and written English is a must, practice articulating your thoughts clearly. You could even do a mock interview with a friend to refine your communication style and ensure you come across as confident and professional.
✨Highlight Your Attention to Detail
Be ready to discuss examples from your previous experience where your attention to detail made a difference. Whether it’s handling ticket sales or managing customer queries, showcasing this skill will align perfectly with what MSV is looking for.
