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- Tasks: Join our team as a Customer Advisor, connecting beauty and wellness with customers daily.
- Company: Neal's Yard Remedies is a leading brand in natural beauty and wellness.
- Benefits: Enjoy generous discounts, pension plans, paid community days, and 25 days annual leave.
- Why this job: Be part of a fun, collaborative team making a real difference in customers' lives.
- Qualifications: Passion for beauty and wellness, excellent customer service skills, and a positive attitude required.
- Other info: Flexible hours and keyholder responsibilities included.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about beauty, wellness and natural therapies?
As our Customer Advisor in our St Albans Store, you\’ll be joininga friendly team making the connection between Neals Yard Remediesand our customers. This is a great time to join our fun andcollaborative team, who thrive on providing a high touch customer service.
You\’ll be supporting the Store Manager in maximising salesopportunities, using your warm and caring approach, to buildlasting relationship with a customer inspired approach.
You will be part of our knowledgeable and friendly team who arepassionate about sharing their experience on skincare, ourproducts, wellness, and therapies, giving expert advice to guidecustomers in finding the best products for their needs.
You’ll be a real people person, able to handle ever changingpriorities with ease, naturally friendly and approachable with acaring attitude and comfortable to demonstrate products, includingmini-facials and arm massages.
This is the perfect opportunity to showcase your ability to tellstories to bring our beautiful products to life.
Making a difference to our customers day – everyday.
What you\’ll have:
- You\’ll be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Excellent customer service skills
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive \’can do\’ attitude
- Passion for and/or knowledge of beauty, skincare, wellness,and natural therapies is essential.
- A great team worker who is inspired to deliver great results.
- A passion and commitment to learn about beauty, skincare,products, and wellness therapies.
Able to work flexible hours as required.
What you\’ll get:
- Generous employee discount
- Company pension
- Group Life Assurance
- Long service benefits
- Paid community days
- 25 days annual leave plus Bank Holidays (Full Time)
- Employee Assistance Programme
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Customer Advisor (St Albans) employer: Novatech Ltd
Contact Detail:
Novatech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (St Albans)
✨Tip Number 1
Familiarise yourself with Neals Yard Remedies' product range and values. Understanding their commitment to natural therapies and wellness will help you connect better with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident in handling various customer interactions, especially when it comes to providing expert advice on skincare and wellness.
✨Tip Number 3
Showcase your storytelling ability by preparing a few anecdotes about how beauty and wellness products have positively impacted your life or others'. This will demonstrate your genuine passion and help you connect with both the interviewers and potential customers.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in a busy retail environment. Think of examples where you've successfully managed changing priorities, as this is crucial for a role that involves supporting the Store Manager and maximising sales opportunities.
We think you need these skills to ace Customer Advisor (St Albans)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Your Passion: In your cover letter, express your passion for beauty, wellness, and natural therapies. Share any relevant experiences or knowledge that demonstrate your enthusiasm for the industry.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV. Provide specific examples of how you've successfully built relationships with customers and handled various situations in a busy environment.
Personalise Your Application: Make your application stand out by personalising it. Use the company's name and mention specific products or values that resonate with you. This shows genuine interest and effort.
How to prepare for a job interview at Novatech Ltd
✨Show Your Passion for Beauty and Wellness
Make sure to express your enthusiasm for beauty, skincare, and wellness during the interview. Share any personal experiences or knowledge you have about natural therapies, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the company's focus on high-touch service.
✨Demonstrate Your People Skills
Since the role requires building lasting relationships with customers, be ready to showcase your interpersonal skills. Practice friendly and approachable body language, and think of ways to convey warmth and care in your responses.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with Neals Yard Remedies' products and their benefits. Be prepared to discuss how you would guide customers in choosing the right products for their needs, and consider practicing a mini-facial or arm massage demonstration if asked.
