At a Glance
- Tasks: Connect with customers and provide exceptional service during the festive season.
- Company: Join the friendly team at Neals Yard Remedies, a leader in beauty and wellness.
- Benefits: Gain valuable experience, flexible hours, and a fun work environment.
- Other info: Temporary contracts from 17th November to 28th December 2025.
- Why this job: Be part of a collaborative team and share your passion for beauty and wellness.
- Qualifications: Friendly attitude, excellent customer service skills, and a passion for skincare.
Overview
We\'re hiring for Christmas 2025 at Neals Yard Remedies
Are you passionate about beauty, wellness and a natural at building rapport with customers? You will become an integral part of our team on the build up to Christmas 2025.
As our Temporary Customer Advisor, you\'ll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.
You\'ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.
You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.
This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.
These contracts will run from 17th November to 28th December 2025
What you\'ll have
- You\'ll be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Excellent customer service skills
- Strong knowledge, skills and experience in a busy environment
- A positive \'can do\' attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
- A great team worker who is inspired to deliver great results.
Able to work flexible hours as required, including weekends
Customer Advisor (Christmas) in Farnham employer: Novatech Ltd
At Neals Yard Remedies, we pride ourselves on being an exceptional employer, especially during the festive season. Our collaborative and supportive work culture fosters personal growth and development, allowing you to thrive in a dynamic environment while sharing your passion for beauty and wellness. Join us this Christmas and enjoy the unique opportunity to connect with customers, learn from experienced colleagues, and contribute to a meaningful cause in a vibrant team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Christmas) in Farnham
✨Tip Number 1
Get to know the company! Before your interview, dive into Neals Yard Remedies' values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of some examples where you've gone above and beyond for customers. Share those stories during your chat!
✨Tip Number 3
Be ready to demonstrate! If you're comfortable showing how to use a product or explaining its benefits, it’ll really impress the hiring team. They want to see your passion for beauty and wellness in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Advisor (Christmas) in Farnham
Some tips for your application 🫡
Show Your Passion:Let your love for beauty and wellness shine through in your application. We want to see how excited you are about joining our team and helping customers find the perfect products!
Be Personable:Since this role is all about building rapport, make sure your personality comes across in your written application. Use a friendly tone and share any relevant experiences that highlight your people skills.
Highlight Relevant Experience:If you've worked in customer service or have experience with beauty and wellness products, shout about it! We want to know how your background makes you a great fit for our team.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Novatech Ltd
✨Know Your Products
Before the interview, take some time to familiarise yourself with Neals Yard Remedies' products. Understand their benefits and how they align with beauty and wellness. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Advisor, building rapport is key. Prepare examples of how you've successfully connected with customers in the past. Think about times when you went above and beyond to provide excellent service, as this will demonstrate your ability to create lasting relationships.
✨Embrace the Christmas Spirit
Since this role is during the festive season, bring a bit of that holiday cheer into your interview. Share your enthusiasm for Christmas and how it relates to customer service. This can help you stand out as someone who understands the importance of creating a joyful shopping experience.
✨Be Ready for Role-Playing
Expect to engage in role-playing scenarios during the interview. Practice how you would approach a customer looking for skincare advice or a gift. This will not only showcase your product knowledge but also your ability to handle real-life situations with ease and confidence.
