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- Tasks: Engage customers with expert advice on skincare and wellness products.
- Company: Join Neals Yard Remedies, a brand passionate about natural beauty and wellness.
- Benefits: Enjoy generous discounts, pension plans, and 25 days annual leave.
- Why this job: Be part of a fun team that values customer connections and personal growth.
- Qualifications: A passion for beauty and excellent customer service skills are essential.
- Other info: This is a fixed-term contract until January 2026 with flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
Can you add the WOW at point of sale?
As our Customer Advisor in our Salisbury Store, you\’ll be joining a friendly team making the connection between Neals Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.
You\’ll be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationship with a customer inspired approach.
You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages.
This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.
Making a difference to our customers day – everyday.
What you\’ll have:
- You\’ll be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Excellent customer service skills
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive \’can do\’ attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
- A great team worker who is inspired to deliver great results.
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies.
Able to work flexible hours as required. This is a fixed term contract until January 2026
What you\’ll get:
- Generous employee discount
- Company pension
- Group Life Assurance
- Long service benefits
- Paid community days
- 25 days annual leave plus Bank Holidays (Full Time)
- Employee Assistance Programme
#J-18808-Ljbffr
Customer Advisor employer: Novatech Ltd
Contact Detail:
Novatech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Neals Yard Remedies' product range and values. Understanding their skincare and wellness philosophy will help you connect with customers and demonstrate genuine passion during your interactions.
✨Tip Number 2
Practice your storytelling skills! Think about how you can bring the products to life by sharing personal experiences or customer success stories that highlight the benefits of the products.
✨Tip Number 3
Showcase your people skills by engaging in conversations with friends or family about their skincare routines. This will help you refine your ability to build relationships and provide tailored advice, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability in a busy retail environment. Think of examples from past experiences where you've successfully managed changing priorities while maintaining excellent customer service.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Neals Yard Remedies is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service experience and knowledge of beauty and wellness.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise any previous roles where you provided excellent customer service or worked in a retail environment. Use specific examples to demonstrate your ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and wellness. Mention how your personal experiences align with the company's values and how you can contribute to creating a positive customer experience. Be sure to convey your friendly and approachable nature.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Novatech Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in the past, as this role is all about making connections and creating memorable experiences.
✨Demonstrate Product Knowledge
Familiarise yourself with Neals Yard Remedies' products and their benefits. Be prepared to discuss your understanding of skincare, wellness, and natural therapies, as this will show your commitment to helping customers find the right products for their needs.
✨Emphasise Your Teamwork Skills
Highlight your ability to work collaboratively within a team. Share examples of how you've contributed to a positive team environment and supported colleagues, as this role requires a friendly and cooperative approach.
✨Prepare for Role-Playing Scenarios
Since the position involves demonstrating products and engaging with customers, be ready for potential role-playing scenarios during the interview. Practice how you would conduct a mini-facial or arm massage, showcasing your friendly and approachable nature.
