Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, provide expert advice, and support sales in a vibrant store environment.
- Company: Join Neal's Yard Remedies, a leader in beauty and wellness with a commitment to natural therapies.
- Benefits: Enjoy a competitive salary, pension, paid community days, and generous annual leave.
- Why this job: Be part of a fun team that values customer connections and promotes wellness through beautiful products.
- Qualifications: Passion for beauty and wellness, strong interpersonal skills, and a positive attitude are essential.
- Other info: Flexible hours and keyholder responsibilities make this role dynamic and engaging.
This is a draft job advert (in preview mode). Candidates can not submit applications
Salary £ 12.60 per hour plus excellent benefits
Location Bristol
Contract Permanent
Hours Part Time- 18 hours
Closing 7 August 2025
Are you passionate about beauty, wellness and natural therapies?
As our Customer Advisor in our Bristol Store, you\’ll be joining a friendly team making the connection between Neal\’s Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.
You\’ll be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationship with a customer inspired approach.
You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages.
This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.
Making a difference to our customers day – everyday.
What you\’ll have:
- You\’ll be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive \’can do\’ attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
- A great team worker who is inspired to deliver great results.
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies.
Able to work flexible hours as required.
What you\’ll get:
- Company pension
- Group Life Assurance
- Paid community days
- 25 days annual leave plus Bank Holidays (Full Time)
- Employee Assistance Programme
Filtering questions for Neal\’s Yard Remedies to see:
Q1 Please summarise what has attracted you to this role?
#J-18808-Ljbffr
Customer Advisor employer: Novatech Ltd
Contact Detail:
Novatech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Neal's Yard Remedies' product range and values. Understanding their commitment to natural therapies and wellness will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your storytelling skills! Since the role involves bringing products to life, think of ways to share personal experiences or anecdotes related to beauty and wellness that can engage customers.
✨Tip Number 3
Showcase your people skills by preparing examples of how you've built relationships in previous roles. Be ready to discuss how you handle changing priorities and maintain a positive attitude in a busy environment.
✨Tip Number 4
Demonstrate your willingness to learn by researching current trends in beauty and wellness. Being knowledgeable about the latest products and therapies will impress the hiring team and show your commitment to the role.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Neal's Yard Remedies is looking for in a Customer Advisor. Pay attention to the skills and qualities they value, such as a passion for beauty and wellness.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences related to beauty and wellness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you are attracted to this position and how your background makes you a great fit.
Prepare for Questions: Think about how you would answer the filtering question regarding your attraction to the role. Be ready to discuss your passion for beauty and wellness, and how you can contribute to the team.
How to prepare for a job interview at Novatech Ltd
✨Show Your Passion for Beauty and Wellness
Make sure to express your enthusiasm for beauty, skincare, and wellness during the interview. Share any personal experiences or knowledge you have about natural therapies and how they can benefit customers.
✨Demonstrate Your People Skills
As a Customer Advisor, you'll need to connect with customers easily. Prepare examples of how you've built relationships in previous roles or situations, highlighting your friendly and approachable nature.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with Neal's Yard Remedies products and be prepared to discuss them. Show that you can provide expert advice and guide customers in finding the right products for their needs.
✨Emphasise Your Adaptability
The role requires handling changing priorities with ease. Think of instances where you've successfully adapted to new situations or challenges in a busy environment, and be ready to share those stories.
