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- Tasks: Lead a team to deliver exceptional customer experiences in beauty retail.
- Company: Join Neal's Yard Remedies, a brand passionate about beauty and wellness.
- Benefits: Enjoy generous discounts, pension plans, and 25 days annual leave.
- Why this job: Be part of a vibrant team that values collaboration and customer satisfaction.
- Qualifications: Previous experience in beauty retail management or a strong desire to grow.
- Other info: Flexible working hours and opportunities for community involvement.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to exceed customer expectations anddeliver bold objectives through retail excellence?
As our Counter Manager you will have proven sales management experience, demonstrating a strong track record of successful business growth. You\’ll be leading and inspiring a part time Beauty Advisor in providing our customers with a high touch customer experience, sharing your passion for Neals Yard Remedies. You\’ll be super motivated to deliver on KPIs, increase customer loyalty, and create a positive environment to thrive in.
Uncompromising, in your approach to identifying opportunities, you\’ll elevate our customer experience, whilst moving our business forward with high-level commercial awareness, experience of retail operations and the ability to build collaborative relationships with retailers and customer alike. You will help deliver an effective business plan to achieve our vision and goals.
You\’ll have previous experience of working as a Counter Manager within a Beauty Brand or be ready for the next exciting stage in your career. Your passion for beauty, skincare and wellness will be infectious, together with experience in delivering on commercial objectives through a customer first approach.Responsible for creating and executing a strong business plan in-line with Neal’s Yard Remedies values & behaviours.
What you\’ll have:
- A collaborative and positive approach
- Able to inspire others to deliver results.
- Ability to identify opportunities to drive business forward
- Excellent communication and listening skills.
- Confident communicator and natural influencer
- Excellent attention to detail.
- Experience in leading and motivating a small team
- Flexible in approach to working hours.
What you\’ll get:
- Generous employee discount
- Company pension
- Group Life Assurance
- Long service benefits
- Paid community days
- 25 days annual leave plus Bank Holidays (Full Time)
- Employee Assistance Programme
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Counter Manager (Fenwick) employer: Novatech Ltd
Contact Detail:
Novatech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager (Fenwick)
✨Tip Number 1
Familiarise yourself with Neal's Yard Remedies and their product range. Understanding their values and the unique selling points of their products will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team to exceed sales targets or improve customer satisfaction, as this will showcase your leadership skills.
✨Tip Number 3
Research current trends in the beauty and skincare industry. Being knowledgeable about what's popular and emerging can help you discuss how you would drive business growth and enhance the customer experience.
✨Tip Number 4
Practice your communication skills. As a Counter Manager, you'll need to inspire both your team and customers, so being able to articulate your ideas clearly and confidently is crucial for making a strong impression.
We think you need these skills to ace Counter Manager (Fenwick)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Counter Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Experience: In your CV and cover letter, emphasise your proven sales management experience and any previous roles in beauty brands. Use specific examples to demonstrate your track record of business growth and customer satisfaction.
Highlight Your Passion: Express your enthusiasm for beauty, skincare, and wellness in your application. Share personal anecdotes or experiences that showcase your passion and how it translates into delivering exceptional customer service.
Demonstrate Leadership Skills: Illustrate your ability to lead and inspire a team. Provide examples of how you've motivated others to achieve results and how you’ve identified opportunities to drive business forward in past roles.
How to prepare for a job interview at Novatech Ltd
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for beauty, skincare, and wellness during the interview. Share personal experiences or stories that highlight your passion, as this will resonate well with the interviewers and demonstrate your alignment with the brand's values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you inspired others to achieve results, as this role requires motivating a part-time Beauty Advisor to deliver exceptional customer experiences.
✨Highlight Your Commercial Awareness
Be ready to discuss your understanding of retail operations and how you've previously identified opportunities to drive business growth. This could include strategies you've implemented to meet KPIs or enhance customer loyalty.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as dealing with difficult customers or managing team dynamics. Practising your responses will help you convey your problem-solving skills and ability to create a positive environment.
