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For Companies At a Glance
- Tasks: Support clients through onboarding and ensure a smooth experience on our platform.
- Company: Join Novata, a mission-driven company focused on sustainable capitalism.
- Benefits: Competitive salary, equity opportunities, health benefits, and flexible work arrangements.
- Why this job: Make a real impact in the ESG space while growing your career.
- Qualifications: Experience in customer support, SaaS platforms, and problem-solving skills.
- Other info: Dynamic team culture with opportunities for professional growth.
The predicted salary is between 61000 - 61000 ÂŁ per year.
About Novata
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private‑sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best‑in‑class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission‑driven team, we are building a company that values both performance and purpose. Novata is proud to have acquired Atlas Metrics to expand our global reach and product innovation. Together, we make sustainability even simpler for private markets. Now, 400+ clients and over 13,000 companies worldwide count on Novata to make collecting, reporting, and acting on sustainability data easy.
Job Summary
You will be joining Novata’s client‑facing team as an Onboarding Associate. As an Onboarding Associate, you will complement the work of Customer Success Managers to ensure our clients' experiences on the platform are efficient, impactful, and built for scale.
What You’ll Be Doing
- Help craft our onboarding engagement and support approach for long‑term retention of our customers and their users.
- Help build and contribute to a team that can help you — and us — succeed.
- Manage the customer through the onboarding phase and manage any support questions throughout the lifecycle.
- Work to complement Customer Success Managers with account kick‑off, preparation for the first reporting cycle, and engagement with portfolio companies.
- Be creative in solving problems or answering questions that our users have.
- Be thoughtful about onboarding strategy, engagement plans, and communication style with your accounts.
- Collaborate with the product, marketing, services, & metric teams to ensure client onboarding needs are included and prioritized appropriately.
- Keep Hubspot & Plan Hat updated with all client interactions.
- Continue to learn and explore ESG topics as well as the functionality of the platform.
About You
You believe that business can have a positive impact on the world and that there is significant room for improvement in how businesses operate. You are a skilled communicator and translator. You are our user’s biggest advocate. You want to create impact. You believe in yourself. You are nimble and curious in nature.
You Have Experience
- Supporting Customers in the Private Equity, Finance, or ESG space.
- Supporting users in a SaaS platform, product, or service during the initial phase of their customer journey.
- Creating value for your customers.
- Building relationships.
- Being creative and solving problems for your customers.
Important Notes
This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time.
Benefits
- Competitive base salary and performance‑based bonus.
- Equity ownership opportunities.
- Comprehensive health benefits packages (medical, dental, non‑contributory pension scheme).
- Robust leave policies (PTO, parental leave, VTO).
- Flexible work environment with two days working from the London Office.
- Mission‑driven, collaborative, and inclusive culture.
Why Join Us?
Novata is a mission‑first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission‑driven impact. We are well‑funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
Pay Range: 61,000 - 61,000 GBP per year (Hybrid (London, England, GB))
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Human Resources
Industries: Data Infrastructure and Analytics
Onboarding Associate employer: Novata
Contact Detail:
Novata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Novata on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by diving deep into ESG topics. Show us that you’re not just interested in the role but also passionate about making a positive impact in the private markets.
✨Tip Number 3
Practice your communication skills! As an Onboarding Associate, we need to be clear and engaging. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our mission-driven team.
We think you need these skills to ace Onboarding Associate
Some tips for your application 🫡
Show Your Passion for ESG: When writing your application, let your enthusiasm for Environmental, Social, and Governance (ESG) topics shine through. We want to see that you genuinely care about making a positive impact in the world, so share any relevant experiences or insights that highlight your commitment.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can support customers effectively, so highlight any previous roles where you've done just that!
Be Creative and Problem-Solving: In your written application, don’t shy away from showcasing your creativity and problem-solving skills. Share examples of how you've tackled challenges in the past, especially in customer-facing roles, as this will resonate with us at Novata.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our mission-driven team!
How to prepare for a job interview at Novata
✨Know Your ESG Stuff
Make sure you brush up on your knowledge of Environmental, Social, and Governance (ESG) topics. Novata is all about empowering private markets with sustainability data, so being able to discuss current trends and challenges in the ESG space will show that you're genuinely interested and informed.
✨Showcase Your Communication Skills
As an Onboarding Associate, you'll need to be a skilled communicator. Prepare examples of how you've effectively communicated with clients or users in the past. Think about times when you translated complex information into something easily understandable—this will highlight your ability to advocate for users.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of specific instances where you creatively solved a customer issue or improved a process. This role requires a nimble mindset, so demonstrating your ability to think on your feet will be key.
✨Understand the Onboarding Process
Familiarise yourself with what a successful onboarding process looks like, especially in a SaaS environment. Be prepared to discuss strategies for engaging clients and ensuring their long-term retention. Showing that you can contribute to building effective onboarding strategies will set you apart.
