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For Companies At a Glance
- Tasks: Support clients through onboarding and ensure a smooth experience on our platform.
- Company: Join Novata, a mission-driven company focused on sustainable capitalism.
- Benefits: Competitive salary, equity opportunities, flexible work, and robust leave policies.
- Why this job: Make a real impact in the ESG space while growing your career.
- Qualifications: Experience in customer support, especially in finance or ESG sectors.
- Other info: Dynamic team culture with opportunities for professional growth.
The predicted salary is between 61000 - 61000 £ per year.
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose.
Novata is proud to have acquired Atlas Metrics to expand our global reach and expand our product innovation. Together, we make sustainability even simpler for private markets. Now, 400+ clients and over 13,000 companies worldwide count on Novata to make collecting, reporting, and acting on sustainability data easy.
Job Summary
You will be joining Novata's client-facing team as an Onboarding Associate. As an Onboarding Associate, you will complement the work of Customer Success Managers to ensure our clients' experiences on the platform are efficient, impactful, and built for scale.
What You'll Be Doing
- Help craft our onboarding engagement and support approach for long-term retention of our customers and their users.
- Help build and contribute to a team that can help you — and us — succeed.
- Manage the customer through the onboarding phase and manage any support questions throughout the lifecycle.
- Work to complement Customer Success Managers with account kick-off, preparation for the first reporting cycle, and engagement with portfolio companies.
- Be creative in solving problems or answering questions that our users have.
- Be thoughtful about onboarding strategy, engagement plans, and communication style with your accounts.
- Collaborate with the product, marketing, services, & metric teams to ensure client onboarding needs are included and prioritized appropriately.
- Keep Hubspot & Plan Hat updated with all client interactions.
- Continue to learn and explore ESG topics as well as the functionality of the platform.
About You
- You believe that business can have a positive impact on the world and that there is significant room for improvement in how businesses operate.
- You are a skilled communicator and translator.
- You are our user's biggest advocate.
- You want to create impact.
- You believe in yourself.
- You are nimble and curious in nature.
You Have Experience
- Supporting Customers in the Private Equity, Finance, or ESG space.
- Supporting users in a SaaS platform, product, or service during the initial phase of their customer journey.
- Building relationships.
- Being creative and solving problems for your customers.
This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time.
Benefits
- Competitive base salary and performance-based bonus.
- Equity ownership opportunities.
- Robust leave policies (PTO, parental leave, VTO).
- Flexible work environment with two days working from the London Office.
- Mission-driven, collaborative, and inclusive culture.
Why Join Us?
Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion.
Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
The pay range for this role is: 61,000 - 61,000 GBP per year (Hybrid (London, England, GB))
Onboarding Associate in London employer: Novata, Inc.
Contact Detail:
Novata, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in your desired field, especially those already working at Novata. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Novata's mission and values. Show us how your skills align with our goal of making a positive impact through ESG data.
✨Tip Number 3
Practice your problem-solving skills! Think of creative ways to tackle common onboarding challenges. We love candidates who can think outside the box and bring fresh ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission-driven team.
We think you need these skills to ace Onboarding Associate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Associate role. Highlight your experience in customer support, especially in the private equity or ESG space, and show us how you can contribute to our mission.
Show Your Passion: We love candidates who are genuinely excited about making a positive impact. Share your thoughts on ESG topics and how you believe businesses can operate more sustainably. Let your enthusiasm shine through!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills in action, so make every word count!
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Novata, Inc.
✨Know Your ESG Stuff
Make sure you brush up on your knowledge of Environmental, Social, and Governance (ESG) topics. Novata is all about empowering private markets with sustainability data, so being able to discuss current trends and challenges in the ESG space will show that you're genuinely interested and informed.
✨Showcase Your Communication Skills
As an Onboarding Associate, you'll need to be a skilled communicator. Prepare examples of how you've effectively communicated with clients or users in the past. Think about times when you translated complex information into something easily understandable—this will highlight your ability to advocate for users.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to creatively address customer issues or improve onboarding processes. This will demonstrate your nimbleness and curiosity, which are key traits for this role.
✨Understand the Company Culture
Familiarise yourself with Novata's mission and values. They’re looking for someone who believes in making a positive impact through business. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission-driven culture.
