Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and nurture client relationships, ensuring their success and satisfaction.
- Company: Join Novata, a mission-driven company focused on sustainable capitalism and ESG data solutions.
- Benefits: Enjoy hybrid working, competitive salary, equity options, and robust leave policies.
- Why this job: Be part of a passionate team driving impactful change in the private markets.
- Qualifications: Experience in client management, strong consultative skills, and exceptional communication abilities required.
- Other info: This role is based in London; applicants must be eligible to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose.
As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies.
What You'll Be Doing
- Take ownership of managing and growing relationships with key clients, ensuring their long-term success and satisfaction.
- Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base.
- Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives.
- Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client experiences and drive overall retention and growth metrics.
- Lead executive business reviews and ensure regular, structured client engagement to drive value realization.
- Identify risks and opportunities within accounts and proactively engage in mitigating potential churn or dissatisfaction.
- Promote the value of Customer Success internally and externally, representing the voice of the client across various business functions.
- Contribute to the development of scalable processes and tools to enhance customer success delivery across the organization.
- Ensure alignment with departmental KPIs, including NPS, gross retention, net retention, and customer satisfaction scores.
- Keep the Head of Customer Success informed of client health, project status, and any issues that may impact performance or key objectives.
- Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery.
- Actively participate in cross-functional initiatives, special projects, and leadership meetings to drive strategic growth for the customer success department.
About You
- Proven experience managing clients, delivering best-in-class customer success practices, and driving measurable outcomes.
- Strong consultative skills – ability to uncover client needs, challenge assumptions constructively, and provide strategic guidance to drive value.
- Able to inspire and influence cross-functional teams to ensure customer engagement, adoption, and retention goals are consistently achieved or exceeded.
- Data-driven mindset with the ability to analyze complex information, identify insights, and make informed decisions to improve customer outcomes.
- Exceptional communication skills – confident and capable of managing executive-level stakeholders, both written and verbal.
- Skilled at building and maintaining strong relationships, driving customer satisfaction, and fostering trust.
- Demonstrated innovation and creative problem-solving to drive continuous improvement in processes and client engagements.
- Effective at managing multiple projects simultaneously and ensuring timely delivery.
- Resilient and adaptable, with the ability to respond to evolving client needs and market conditions.
- Supporting Customers in the Private Equity, Finance, or ESG space, and a plus if those were through a SaaS platform.
This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time.
Why Join Us?
Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
Customer Success Manager - London employer: Novata, Inc.
Contact Detail:
Novata, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - London
✨Tip Number 1
Familiarise yourself with ESG principles and the private equity landscape. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to Novata's mission.
✨Tip Number 2
Network with professionals in the Customer Success field, especially those who have experience in SaaS or ESG sectors. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting measurable outcomes will showcase your ability to deliver results that align with Novata's goals.
✨Tip Number 4
Research Novata's current clients and their needs. Being able to speak knowledgeably about their challenges and how you can help them succeed will set you apart during the interview process.
We think you need these skills to ace Customer Success Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, client management, and any specific knowledge of ESG or SaaS platforms. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Novata's mission and how your skills align with their goals. Provide specific examples of how you've successfully managed client relationships and driven measurable outcomes in previous roles.
Showcase Your Consultative Skills: In your application, emphasise your consultative approach by detailing instances where you've uncovered client needs and provided strategic guidance. This will demonstrate your ability to inspire and influence cross-functional teams.
Highlight Communication Skills: Since exceptional communication is key for this role, include examples of how you've effectively managed executive-level stakeholders. Mention any experience you have in leading business reviews or engaging clients to drive satisfaction and retention.
How to prepare for a job interview at Novata, Inc.
✨Understand the Company Mission
Before your interview, make sure you fully grasp Novata's mission to empower private markets for a more inclusive and sustainable capitalism. Be prepared to discuss how your values align with this mission and how you can contribute to their goals.
✨Showcase Your Client Management Experience
Highlight your proven experience in managing client relationships, particularly in the ESG, finance, or SaaS sectors. Prepare specific examples of how you've driven customer success and retention in previous roles.
✨Demonstrate Consultative Skills
Be ready to showcase your consultative approach by discussing how you've uncovered client needs and provided strategic guidance. Use real-life scenarios to illustrate your ability to challenge assumptions and drive value for clients.
✨Prepare for Cross-Functional Collaboration
Since the role involves partnering with various internal teams, think of examples where you've successfully collaborated across departments. Emphasise your ability to inspire and influence others to achieve common goals, especially in driving customer engagement and satisfaction.