At a Glance
- Tasks: Support customers in onboarding and ensure they have a smooth experience with our platform.
- Company: Join Novata, a mission-driven company focused on sustainability and ESG data.
- Benefits: Enjoy equity ownership, robust leave policies, and a flexible work environment.
- Other info: Hybrid working in London with a collaborative and inclusive culture.
- Why this job: Make a real impact in the private markets while helping clients succeed.
- Qualifications: 2-3 years in a client-facing role, strong communication skills, and a passion for sustainability.
The predicted salary is between 73000 - 73000 £ per year.
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private‑sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best‑in‑class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission‑driven team, we are building a company that values both performance and purpose.
We’re seeking a proactive and detail‑oriented Customer Success Associate to support our growing customer base in EMEA. This is an ideal opportunity for someone who is passionate about delivering excellent customer experiences and contributing to a mission‑driven organization. As part of the Customer Success team, you will assist in onboarding, support, and engagement efforts to ensure our customers are set up for success and feel supported at every step. You’ll report to the Head of Customer Success and collaborate closely with other internal teams including Product, Sales, Onboarding, Marketing and Advisory teams.
What You’ll Be Doing
- Support the onboarding process for new customers, ensuring they are set up correctly and have a smooth introduction to the Novata platform.
- Serve as a first point of contact for customer inquiries, triaging and resolving basic support issues or escalating where necessary.
- Assist in preparing customer-facing materials, such as training documentation, engagement emails, and support articles.
- Monitor customer activity and platform usage to identify opportunities for increased engagement or flag early warning signs.
- Help maintain customer health records and update CRM systems (e.g., HubSpot) with relevant data and interactions.
- Schedule and help facilitate customer meetings, webinars, and product walkthroughs.
- Gather customer feedback and relay insights to the Product and Engineering teams to support continuous improvement.
- Contribute to the development of scalable processes and resources that enhance customer success delivery.
- Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery.
About You
- 2-3 years of experience in a client-facing role, ideally in a SaaS, Sustainability, ESG, or tech-related environment.
- Experience revenue generation through expansion or renewals.
- Highly organized and detail-oriented, with strong follow-through and problem-solving skills.
- Strong written and verbal communication skills.
- Curious and eager to learn – comfortable working in a fast-paced, evolving environment.
- Empathetic and customer-focused – you care about helping people succeed.
- A strong team player who thrives in cross‑functional collaboration.
- Passion for ESG, sustainability, and purpose-driven work is a bonus.
This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time.
Why Join Us?
Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
The pay range for this role is: 73,000 - 73,000 GBP per year (London, United Kingdom).
Customer Success Associate employer: Novata, Inc.
Novata is an exceptional employer that champions a mission-driven culture, offering employees the chance to contribute to meaningful change in the private markets through ESG initiatives. With a flexible hybrid working model based in London, robust leave policies, and opportunities for equity ownership, Novata fosters a collaborative environment where team members can thrive and grow alongside industry leaders. Join us to be part of a passionate team dedicated to making sustainability simpler and more impactful for businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Novata on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Associate role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding Novata's mission and values. Familiarise yourself with ESG concepts and think about how your skills align with their goals. Show them you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! As a Customer Success Associate, you'll need to convey information clearly and empathetically. Role-play common customer scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Associate role. Highlight your experience in client-facing roles and any relevant skills that align with Novata's mission and values.
Show Your Passion:Let your enthusiasm for ESG and sustainability shine through in your application. We love candidates who are genuinely excited about making a positive impact, so don’t hold back on sharing why this matters to you!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well, as strong written communication is key for this role.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you can easily track your application status!
How to prepare for a job interview at Novata, Inc.
✨Know Your ESG Stuff
Make sure you brush up on your knowledge of Environmental, Social, and Governance (ESG) principles. Novata is all about sustainability, so being able to discuss how these concepts apply to their mission will show that you're genuinely interested and informed.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully supported customers. Highlight your problem-solving skills and how you've contributed to customer satisfaction. This role is all about helping clients succeed, so make sure you can demonstrate your ability to do just that.
✨Be Ready for Team Collaboration Questions
Since this position involves working closely with various teams, be prepared to discuss how you've collaborated in the past. Think of specific instances where teamwork led to successful outcomes, and be ready to share those stories during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in Novata's mission and future plans. Inquire about their approach to customer engagement or how they measure success in their customer success team. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
