Patient Engagement Therapeutic Area Manager

Patient Engagement Therapeutic Area Manager

Summary

The Patient Engagement Therapeutic Area Manager (PETAL) is responsible for a defined scope in the execution of Patient Engagement strategies and plans. Ensures all aspects of the daily operations run effectively and efficiently, identify and resolve upcoming issues, improve processes, and ensure quality deliverables.

About The Role

• Enhance engagement with the patient community through a patient-focused mindset
• Identify solutions that educate and empower patient organizations to improve patient disease awareness, quality of life and access to therapies
• Work with Franchises, HCPs and patient organizations to plan and implement short and long term programs to meet both business and disease community needs
• Stay current with relevant information and resources regarding industry and health care legislation
• Provide updates regularly to the disease communities
• Monitor metrics and audience statistical analysis and planning
• Report technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)

Key Performance Indicators

• Quality of documents prepared (presentations etc.)
• Feedback from internal and external stakeholders
• High-quality delivery of individual contribution within projects
• Timeliness, reliability and quality of managed tasks

Essential Criteria

• Project management expertise
• Operations management and execution

Languages

English (written)

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards