At a Glance
- Tasks: Lead a team to adapt and deliver impactful content for healthcare professionals and patients.
- Company: Join Novartis, a leader in customer experience and engagement.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real difference in healthcare by creating tailored content that resonates.
- Qualifications: Experience in project management and digital content adaptation, especially in pharma.
The predicted salary is between 60000 - 80000 € per year.
Novartis’ ambition is to be a recognized leader in customer experience and engagement. The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.
This role is part of the CEC, Production team of the CMA organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design. The Associate Director, Content Adaptation will lead a team of DPMs to deliver quality creative adaptations of centrally created content. The role is ‘hands on’ and encompasses:
- Leadership of the team
- Leadership of specific adaptation projects
Key to the content adaptation role is the ability to successfully blend project management skills, brand management objectives and relationship management to deliver time critical outcomes. The Associate Director, content adaptation will ensure globally produced digital assets are adapted, localised, translated, approved, coded and deployed to a precise timeline. Quality and speed to market are of utmost importance.
Major Accountabilities:
- Project Management: Responsible for management of assets through the production process with the core objective of delivering and deploying content on time and right first time. Manages timelines; allocates resources; manages RISK log; aligns stakeholders; manages demand forecasting and prioritization process; clears roadblocks.
- Brand Management/ Global to local content Management: Ensures global master content is adapted to local regulatory requirements such that it is compliant and ready for execution in markets. Responsible for localization of content to meet local needs (e.g. for imagery) whilst retaining global master story look and feel. Oversees content approval process to adhere to timelines.
- Relationship Management: Works with key stakeholders including Medical Writer, the Production Partner; Translation Partners; Global TA’s; Local TA’s; BE&E and Production Hub management team to ensure global assets are adapted for use by markets.
- Team Leadership: Leads team of DPMs aligned to specific markets including resource allocation and task distribution based on demand. Ensures delivery of work product through the team. Manages Knowledge Transfer of capabilities and skills required to successfully deliver assets.
Market to manage: China
Minimum Requirements:
- Marketing: Extensive knowledge of pharmaceutical industry marketing as it relates to digital content creation - experience of creation of sales aids, rep triggered emails and web assets, Omni channel strategy.
- Project Management: Strong Project Management skills - timeline management; forecasting; resource allocation; prioritisation methodologies and PMO approaches e.g. RISK and RASCI development.
- Content Adaptation: Experience with global content adaptation for use by markets either within agencies or life science companies. Solid understanding of content quality aspects to be able to drive agency deliverables on time and with the right quality.
- Language: Chinese is a must.
Desirable Requirements:
- Regulatory: Understanding of the regulatory environment for developing promotional content for HCPs.
- Stakeholders: Account management skills and experience.
- Leadership: Team leadership experience of teams up to 5.
- Project: Knowledge of Agile methodologies.
- Tools and Tech: Experience with working with DAM/MLR tools.
Competencies:
- Attitude: Able to manage complexity, ambiguity, and competing interdependencies within timelines.
- Approach: Embraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are addressed and delivered on time.
Skills Desired: Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model.
Associate Director, Content Adaptation in London employer: Novartis
At Novartis, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As an Associate Director in Content Adaptation, you will lead a passionate team dedicated to delivering impactful customer experiences while benefiting from extensive professional development opportunities and a collaborative culture. Located in China, this role offers the unique advantage of working at the forefront of pharmaceutical marketing, ensuring your contributions directly enhance patient and healthcare professional engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director, Content Adaptation in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Novartis or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've successfully managed projects or led teams in the past. We want to see your hands-on experience and how you can adapt content effectively.
✨Tip Number 3
Research the company culture! Understanding Novartis' values and mission will help you tailor your approach and show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Associate Director, Content Adaptation in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Director, Content Adaptation role. Highlight your project management skills and experience in content adaptation, as these are key to what we’re looking for.
Showcase Your Leadership Skills:We want to see how you’ve led teams in the past. Share specific examples of how you’ve managed resources and delivered projects on time. This will help us understand your leadership style and how you can fit into our team.
Highlight Relevant Experience:Don’t forget to mention your experience with global content adaptation and any knowledge of the pharmaceutical industry. This is crucial for the role, so make it stand out in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Novartis
✨Know Your Content Inside Out
Make sure you’re well-versed in the specifics of content adaptation, especially in the pharmaceutical industry. Familiarise yourself with how global content is tailored for local markets, and be ready to discuss examples where you've successfully managed this process.
✨Showcase Your Project Management Skills
Prepare to talk about your project management experience, particularly in managing timelines and resources. Have a few examples ready that demonstrate your ability to clear roadblocks and ensure timely delivery of projects, as this role heavily relies on these skills.
✨Emphasise Team Leadership Experience
Since this role involves leading a team of DPMs, be prepared to discuss your leadership style and how you’ve effectively managed teams in the past. Highlight any experiences where you’ve allocated resources and distributed tasks based on demand.
✨Understand Stakeholder Engagement
This position requires strong relationship management skills. Be ready to explain how you’ve collaborated with various stakeholders, such as medical writers and translation partners, to adapt content successfully. Share specific instances where your engagement led to positive outcomes.
