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For Companies At a Glance
- Tasks: Enhance customer satisfaction and drive brand loyalty through strategic marketing initiatives.
- Company: Join Novartis, a leading pharmaceutical company dedicated to improving lives.
- Benefits: Enjoy competitive salary, annual bonus, flexible working, and 25 days annual leave.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Proven project management skills and digital marketing expertise are essential.
- Other info: This is an entry-level full-time role based in London.
The predicted salary is between 42000 - 77000 £ per year.
Join to apply for the Customer Experience Manager role at Novartis
Join to apply for the Customer Experience Manager role at Novartis
Summary
Location: London (The Westworks)
Relocation Support: This role is based in London (The Westworks). Novartis is unable to offer relocation support: please only apply if accessible.
About The Role
As a Customer Experience Manager, you will play a pivotal role in enhancing customer satisfaction and driving brand loyalty. Your efforts will directly impact how customers perceive and interact with our brand, ensuring they have a seamless and positive experience at every touchpoint. By leading the development of promotional activities and collaborating with cross-functional teams, you will help shape the future of our customer engagement strategies. This is an exciting opportunity to make a significant difference in the lives of our customers and contribute to the growth of our brand.
About The Role
Key Responsibilities
- Prepare content for Integrated Brand Teams and Launch Teams to ensure cohesive brand messaging.
- Execute, monitor, and analyze agreed tactical plans to ensure brand growth.
- Lead the development of promotional activities in line with internal SOPs and Code of Conduct guidelines.
- Monitor and control brand budgets, forecasts, and expenses to evaluate cost effectiveness and results.
- Identify market insights and opportunities through customer interactions.
- Execute central and regional marketing activities to support brand objectives.
- Monitor product performance and external environment, taking corrective actions as needed.
- Collaborate with Marketing and Medical teams to maximize activities and identify specific needs for each patient segment within the assigned territory.
Essential Requirements
- Proven cross-cultural experience to effectively manage diverse teams and customer interactions.
- Strong project management skills to oversee and execute marketing initiatives.
- Expertise in operations management and execution to ensure smooth implementation of strategies.
- Excellent agility and adaptability to respond to changing market conditions and customer needs.
- Proficiency in digital marketing to enhance brand presence and customer engagement.
- In-depth understanding of the healthcare sector to align marketing strategies with industry standards.
Desirable Requirements
- Strong influencing skills to effectively drive marketing strategies and initiatives.
- Experience in stakeholder management to build and maintain strategic partnerships.
Commitment To Diversity:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: Receive:
Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.
Join Our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Pharmaceutical Manufacturing
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Customer Experience Manager employer: Novartis
Contact Detail:
Novartis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with Novartis' brand values and mission. Understanding their commitment to improving lives will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Novartis on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Customer Experience Manager role.
✨Tip Number 3
Stay updated on the latest trends in customer experience and digital marketing within the healthcare sector. Being able to discuss recent developments or case studies during your interview can demonstrate your expertise and enthusiasm for the role.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your project management skills and ability to work cross-functionally. Tailoring your stories to reflect the responsibilities outlined in the job description will make you a more compelling candidate.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience management, project management, and digital marketing. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer satisfaction and brand loyalty. Share specific examples of how you've successfully managed customer interactions or marketing initiatives in the past.
Showcase Cross-Cultural Experience: Since the role requires proven cross-cultural experience, include examples that demonstrate your ability to manage diverse teams and customer interactions effectively.
Highlight Adaptability: Emphasise your agility and adaptability in responding to changing market conditions. Provide examples of how you've successfully navigated challenges in previous roles to meet customer needs.
How to prepare for a job interview at Novartis
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Experience Manager. Familiarise yourself with how customer satisfaction and brand loyalty are measured, as well as the specific tasks mentioned in the job description.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences that demonstrate your project management abilities. Be ready to discuss how you've successfully executed marketing initiatives and managed budgets in previous roles.
✨Highlight Cross-Cultural Experience
Since the role requires managing diverse teams and customer interactions, be prepared to share your experiences working in multicultural environments. Discuss how you adapted your strategies to meet the needs of different customer segments.
✨Demonstrate Digital Marketing Proficiency
As digital marketing is crucial for enhancing brand presence, come equipped with examples of successful digital campaigns you've led or contributed to. Be ready to discuss how you can leverage digital tools to improve customer engagement.
