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- Tasks: Enhance customer satisfaction and drive brand loyalty through strategic marketing initiatives.
- Company: Join Novartis, a leading inclusive employer dedicated to improving lives through innovative medicine.
- Benefits: Enjoy competitive salary, annual bonus, flexible working, health insurance, and 25 days annual leave.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams in a dynamic environment.
- Qualifications: Proven cross-cultural experience, strong project management skills, and expertise in digital marketing required.
- Other info: This role is hybrid based in London; relocation support is not available.
The predicted salary is between 36000 - 60000 £ per year.
This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: London (The Westworks). Novartis is unable to offer relocation support: please only apply if accessible.
As a Customer Experience Manager, you will play a pivotal role in enhancing customer satisfaction and driving brand loyalty. Your efforts will directly impact how customers perceive and interact with our brand, ensuring they have a seamless and positive experience at every touchpoint. By leading the development of promotional activities and collaborating with cross-functional teams, you will help shape the future of our customer engagement strategies.
Key Responsibilities
- Prepare content for Integrated Brand Teams and Launch Teams to ensure cohesive brand messaging.
- Execute, monitor, and analyze agreed tactical plans to ensure brand growth.
- Lead the development of promotional activities in line with internal SOPs and Code of Conduct guidelines.
- Monitor and control brand budgets, forecasts, and expenses to evaluate cost effectiveness and results.
- Identify market insights and opportunities through customer interactions.
- Execute central and regional marketing activities to support brand objectives.
- Monitor product performance and external environment, taking corrective actions as needed.
- Collaborate with Marketing and Medical teams to maximize activities and identify specific needs for each patient segment within the assigned territory.
Essential Requirements
- Proven cross-cultural experience to effectively manage diverse teams and customer interactions.
- Strong project management skills to oversee and execute marketing initiatives.
- Expertise in operations management and execution to ensure smooth implementation of strategies.
- Excellent agility and adaptability to respond to changing market conditions and customer needs.
- Proficiency in digital marketing to enhance brand presence and customer engagement.
- In-depth understanding of the healthcare sector to align marketing strategies with industry standards.
Desirable Requirements
- Strong influencing skills to effectively drive marketing strategies and initiatives.
- Experience in stakeholder management to build and maintain strategic partnerships.
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Benefits and Rewards:
- Competitive salary
- Annual bonus
- Pension scheme
- Share scheme
- Health insurance
- 25 days annual leave
- Flexible working arrangements
- Subsidized dining facilities
- Employee recognition scheme
- Learning and development opportunities
Customer Experience Manager employer: Novartis
Contact Detail:
Novartis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with Novartis' mission and values. Understanding their commitment to improving lives through innovative medicine will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Novartis on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Experience Manager role.
✨Tip Number 3
Stay updated on the latest trends in customer experience and digital marketing within the healthcare sector. Being knowledgeable about current practices will allow you to discuss relevant strategies and demonstrate your expertise during interviews.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your project management skills and ability to adapt to changing market conditions. This will help you illustrate your fit for the role and your potential contributions to Novartis.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential requirements. Tailor your application to highlight how your skills and experiences align with the role of Customer Experience Manager at Novartis.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer experience, project management, and digital marketing. Use specific examples to demonstrate your achievements and how they relate to the responsibilities listed in the job description.
Write a Strong Cover Letter: In your cover letter, express your passion for enhancing customer satisfaction and brand loyalty. Mention your understanding of the healthcare sector and how your cross-cultural experience can contribute to Novartis' mission. Be sure to convey your commitment to diversity and inclusion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Novartis
✨Understand the Company Culture
Before your interview, take some time to research Novartis and its commitment to diversity and inclusion. Familiarise yourself with their mission and values, as this will help you align your answers with what they stand for.
✨Showcase Your Project Management Skills
As a Customer Experience Manager, strong project management skills are essential. Be prepared to discuss specific examples of how you've successfully managed marketing initiatives in the past, highlighting your ability to oversee projects from start to finish.
✨Demonstrate Cross-Cultural Experience
Given the diverse nature of the role, it's important to showcase your experience in managing diverse teams and customer interactions. Share examples that illustrate your ability to adapt your approach to different cultural contexts.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might face in the role and how you would address them, particularly in relation to customer engagement strategies.
