Content Adaptation Manager (Spanish Speaker)

Novartis’ ambition is to be a recognized leader in customer experience and engagement. The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions. This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization – a team of innovative, passionate talent focused on designing and deploying personalized and outcome‑oriented customer experiences grounded in deep insights and human‑centered design.

The Content Adaptation Manager will work closely with the Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy & Design team) based on a clear input from CX. Engagement & Channels team members will work with countries on an engagement plan per brand. The Content Adaptation Manager will also manage the process line between CX Engagement & Channel Team and Content Hub Production team, ensuring briefs are received, uploaded to Fuse and managed with a clear understanding of the localization ask.

Major Accountabilities

• Work with CX Engagement & Activation Director and Agency to understand a customer journey and content plan, then collaborate with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or creation of channel‑specific content from scratch based on CX Strategy & Design Master Asset story.
• Brief Content Hub Production Team on content production and manage rounds of changes with Asset Owner.
• Support adaptation of market content to local label requirements to ensure compliance and readiness for execution in markets.
• Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions.
• Work with Content Hub and CX Activation Director to agree on engagement plan delivery via localization.

Desirable Requirements

• Firm understanding of the regulatory environment in marketing to HCPs.
• Demonstrated strong skills in oral and written communication, project management.
• Highly collaborative, ability to interact and partner with Agencies of choice.

Competencies

• Able to manage multiple and complex processes simultaneously.
• Embraces a collaborative approach; thrives working closely with stakeholders to ensure their needs are addressed and delivered on time.
• Able to manage tasks, interdependencies, and timelines.
• Well organized & proactive to ensure progress according to the plan.

Must Haves

• Experience as brand manager in a pharmaceutical company.
• Firm understanding of the regulatory environment in marketing promotional content to HCPs.
• Demonstrated strong skills in oral and written communication, project management.
• Highly collaborative, ability to interact and partner with Agencies of choice.
• Must have Spanish native language.
• Fluent in English.

Payroll Inside IR35

Workload 7 hours per day

Role type Hybrid

Required start date July 2026

Contract 12 months

Why Novartis Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accommodation If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at directsourceproteam@prounlimited.com.