b Overview /b p As Channel Orchestration Manager, you drive omnichannel strategies to boost customer engagement and channel effectiveness. You will align activities with business priorities, ensure compliant operations, and deliver measurable impact across channels. The role sits at the intersection of brand execution, data analytics, and cross-functional collaboration to provide a seamless customer experience. You will partner with internal teams and external vendors to optimize capabilities while upholding regulatory standards. This is a chance to shape how omnichannel programs scale in a global life sciences environment. /p b Pay / Benefits /b ul li flexible and hybrid working options /li li minimum 14 weeks paid parental leave /li li insurance plans /li li retirement plans /li li wellbeing resources /li li global recognition programs /li /ul b Responsibilities /b ul li Develop and execute omnichannel strategies aligned with business priorities /li li Manage operational delivery of all customer engagement channels with compliance /li li Establish performance baselines, define channel KPIs, and drive continuous improvement /li li Monitor and analyze channel performance to provide actionable insights /li li Partner with internal stakeholders and external vendors to enhance channel capabilities /li li Coordinate resources across functions to ensure channel integration and alignment with goals /li li Promote best practices and operating standards across channels /li li Support brand strategy execution through channel orchestration and performance management /li /ul b Key requirements /b ul li Bachelors degree in Business, Marketing, Digital Communications, Life Sciences, or related field /li li Experience in omnichannel marketing, digital engagement, customer experience, or channel management /li li Strong analytical skills to define, track, and interpret performance metrics /li li Experience managing multiple channels and external agency/vendor relationships /li li Solid understanding of compliance in regulated environments /li li Excellent stakeholder management and cross-functional collaboration skills /li li Strong project management and organizational capabilities /li li Fluent written and verbal English communication /li /ul ul li Stakeholder management /li li Cross-functional collaboration /li li Analytical mindset /li li Omnichannel platforms /li li CRM systems /li li Analytics tools /li /ul
Channel Orchestration Manager employer: Novartis
Novartis is an exceptional employer that fosters a collaborative and inclusive work environment, where passionate individuals come together to drive breakthroughs in precision medicine. With competitive salaries, flexible working arrangements, and robust learning and development opportunities, employees are empowered to grow both personally and professionally while making a meaningful impact on patients' lives. Located in vibrant cities like London, Barcelona, and Dublin, Novartis offers a dynamic workplace that values diversity and encourages innovation.
