At a Glance
- Tasks: Adapt and localise content for the Italian market while ensuring brand integrity.
- Company: Join Novartis, a leader in reimagining medicine for better lives.
- Benefits: Comprehensive benefits package to support your personal and professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and collaboration across diverse teams.
- Why this job: Make a real impact in healthcare by enhancing customer engagement through quality content.
- Qualifications: Fluent Italian and English, with experience in healthcare content adaptation.
The predicted salary is between 60000 - 75000 £ per year.
Summary
At Novartis, we are reimagining medicine to improve and extend people's lives.
As an Associate Director, Content Adaptation (Italian Speaking), you will play a critical role in delivering high‑quality, compliant, and impactful content adaptations that enable meaningful customer engagement across international markets.
About The Role
Working within the Customer Experience, Content & Partnerships Excellence team, you will partner closely with global and local stakeholders to adapt centrally developed promotional content for the Italian market while preserving the integrity of the master brand story.
You will act as a key connector between brand teams, content creators, production partners, medical writers, and translation agencies to ensure content is delivered efficiently, compliantly, and to the highest quality standards.
This role aligns closely with Novartis' content adaptation and governance capabilities.
Key Responsibilities
- Content Adaptation & Localization
- Partner with assigned market stakeholders to align international content with local customer and business needs.
- Ensure centrally developed content is adapted appropriately for Italian market regulations while maintaining strategic and creative consistency.
- Translate global content strategies into locally relevant executions that support customer engagement objectives.
- Collaborate closely with brand teams, medical reviewers, and agencies to deliver content on time and at the required quality standards.
- Stakeholder & Partner Management
- Build strong partnerships with brand teams, Execution Excellence teams, and external agencies.
- Develop and communicate clear adaptation briefs to production, creative, and translation partners.
- Manage stakeholder expectations and facilitate alignment across complex cross‑functional teams.
- Serve as a trusted advisor for content adaptation processes and best practices.
- Project & Workflow Management
- Coordinate multiple projects and adaptation workflows simultaneously.
- Manage review cycles and revision processes with asset owners, medical writers, translation agencies, and production partners.
- Monitor timelines, risks, dependencies, and corrective actions to ensure successful delivery.
- Support demand forecasting, prioritization, and content tracking activities with the Content Hub.
- Continuous Improvement
- Collaborate with content creators to ensure updates and learnings are reflected in future content development.
- Drive consistency, quality, and operational excellence across adaptation activities.
- Contribute to process enhancements that improve efficiency, compliance, and customer experience.
- What You'll Bring
Essential Requirements
- Native Italian speaker with fluent English language skills.
- Experience adapting healthcare professional (HCP) promotional content within pharmaceutical organizations or creative agencies.
- Strong project management capabilities with the ability to handle multiple priorities simultaneously.
- Proven stakeholder management and relationship‑building skills.
- Solid understanding of content quality management and agency oversight.
- Experience working with Digital Asset Management (DAM) and Medical, Legal & Regulatory (MLR) systems.
- Experience managing project plans, timelines, risk logs, and corrective action plans.
- Strong communication and coordination skills in a fast‑paced environment.
Desirable Requirements
- Good understanding of regulatory requirements related to pharmaceutical marketing and promotion.
- Experience supporting omnichannel customer engagement initiatives.
- Demonstrated excellence in written and verbal communication.
- Ability to collaborate effectively across multicultural and geographically dispersed teams.
- Experience working with external adaptation, localization, or translation partners.
Benefits and Rewards
Novartis offers a comprehensive benefits package designed to help you thrive personally and professionally. Learn more in our employee handbook.
Commitment to Diversity & Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
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