At a Glance
- Tasks: Provide top-notch customer service and manage community facilities during evenings and weekends.
- Company: Kirk Hallam Community Academy, dedicated to community welfare and support.
- Benefits: Competitive salary, part-time hours, and a supportive work environment.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Join a friendly team and make a positive impact in your community.
- Qualifications: Responsible, friendly, and committed to high customer service standards.
The predicted salary is between 25584 - 25989 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Salary: Scale 3 (£25,584 - £25,989 pro-rata, £6,914 to £7,024 actual per year)
Contract: Permanent, part time (10 hours a week on a shift pattern including evenings and weekends, 52 weeks per year)
Closing Date: Tuesday 29th September 2026 at 9am
The Community Facility Assistant’s role requires some lone working in the evening (between 16.00 - 22.00) and at weekends to provide top quality customer service to the users of the facilities. The successful candidate would be expected to:
- Open and lock the facilities
- Ensure all equipment is in good working condition
- Manage changeovers of groups and activities
- Ensure the cleanliness of the facilities
- Maintain health and safety standards
- Assist with bookings and customer enquiries
If you are a responsible and friendly person, committed to providing high customer standards this role is perfect for you.
For further details regarding this post or to request a visit please contact the Office Manager and PA to the Headteacher, Astra Darrington on adarrington@kirkhallamacademy.co.uk.
We positively welcome applications from all sections of the community. Kirk Hallam Community Academy is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. The post is subject to an enhanced DBS check.
For more information, please see attached job pack.
Community Facility Assistant employer: Novaeducationtrust
Novaeducationtrust is an exceptional employer that values the well-being and development of its staff, offering a supportive work culture where positivity and respect are at the forefront. Located in the East Midlands, this role provides a unique opportunity to make a meaningful impact on students' lunch experiences while enjoying a flexible part-time schedule during term time. Employees benefit from a collaborative environment that encourages personal growth and fosters a sense of community within the school.
StudySmarter Expert Advice🤫
We think this is how you could land Community Facility Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Novaeducationtrust and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Novaeducationtrust and let us see your personality shine through!
We think you need these skills to ace Community Facility Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Novaeducationtrust.
Get Familiar with Our Brand:Before applying, take some time to learn about Novaeducationtrust and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Novaeducationtrust
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Novaeducationtrust.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Novaeducationtrust will surely appreciate.
